[Hiring] Call Specialist @Moses/Weitzman Health System

Role Description

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment, and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

• Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates
• Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
• Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
• Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
• Use of Motivational Interviewing to build rapport with prospective/current patients
• Obtain informed consent for IRB approved protocols
• Administer surveys and record data
• Use data to assess effectiveness and outcome of outreach and engagement strategies
• Schedule appointments for patients to complete All of Us research program enrollment and retention activities
• Conduct phone outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities

Qualifications

• Associates degree or high school diploma/GED + at least 2 years of relevant work experience
• Excellent communication skills
• Ability to problem solve, maintain priority and focus on assigned tasks
• Attention to detail and documentation
• Ability to follow procedures and protocols consistently
• Flexibility in work schedule
• Intermediate level proficiency in Microsoft Office and internet-related applications
• Familiar with standard concepts, practices and procedures related to public health research
• Knowledge of participatory research and working with community
• Adaptability to change
• Patient Relationship Management experience is a plus
• Personable and outgoing personality
• Willingness to engage individuals from a diverse population
• Bilingual, oral and written (Spanish/English)

Requirements

• Must be able to clearly communicate verbally
• Must be able to sit for extended periods while working at a computer
• Occasional mornings, evenings and weekends as needed
• Opportunity for full-time or part-time positions
• Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
• Human Subject Protection Training is preferable but not required
• Excellent oral and written skills are required

Benefits

• The hourly rate will be $23/hr
• Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits
• Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms