[Hiring] Call Center Specialist @Moses/Weitzman Health System

Role Description

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will:

• Actively manage each call by taking ownership to enhance the customer experience and build relationships.
• Listen to the patient’s request and take appropriate action, including:
  • Scheduling appointments
  • Electronic transmission of messages to the clinical team
  • Answering questions regarding medication refills
• Exemplify the highest level of customer service with a focus on efficiency and quality.
• Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Qualifications

• Bilingual REQUIRED (English & Spanish)
• Associate's Degree
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multi-task
• Problem-solving and critical thinking skills a plus
• Remote workers must live and work in the United States (Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet

Requirements

• Current rate of pay for this position: $21.00 an hour
• This is a full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks
• Hours to be worked in Eastern Standard Time

Company Description

Community Health Center, Inc. (CHC) is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services. Key points include:

• Leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare.
• Designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA.
• Delivers more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT.
• Employs several hundred medical, dental, and behavioral health providers engaged in practice, teaching, and research.
• Weitzman Institute is devoted to research and practice transformation, recognized nationally for improving health care and outcomes for special and vulnerable populations.
• Developed three wholly owned subsidiaries: NNPRFTC, NIMAA, and ConferMed.