[Hiring] Bilingual Clinical Training Specialist @Insulet Corporation

Role Description

This is an exciting opportunity for a clinically focused professional who enjoys educating, influencing, and building relationships while making a meaningful impact on people living with diabetes. As a Clinical Training Specialist, you'll serve as a trusted partner to healthcare providers and patients, helping drive adoption of Insulet's innovative Omnipod technology through training, consultative support, and customer engagement. You'll work closely with both clinical and commercial teams, develop strong relationships within the diabetes community, and play a direct role in growing a territory by helping patients access life-changing insulin management solutions.

The Clinical Training Specialist (CTS) is primarily responsible for:

• Training patients within an assigned territory, District, or Region based on CSM needs, vacancies, or leave of absence.
• Meeting all clinical initiative expectations to be determined quarterly based on business needs.
• Following up with each prescriber post-training for support, education, data management training, and identification of new customer starts.
• Providing product sales, data management, and clinical support in accordance with company policy to physicians, mid-level staff, CDCESs, and ancillary staff on the Omnipod Insulin Management Systems.
• Building partnerships with customers and being expertly skilled at selling and using the Omnipod Insulin Management Systems.

Responsibilities

• Promotes the insightful features and benefits of CSII therapy and sells Omnipod Insulin Management Systems to patients and providers in group and/or individual sessions, virtually and in person, or as a continuing education offering.
• Works to achieve a minimum of 3 individual trainings per day in person, or separate group trainings per day virtually with a high level of success within the targeted physicians/accounts assigned. The targeted goal is 20+ trainings per week.
• Displays good written and verbal communication with Regional Business Director and/or Clinical Business Manager and District Sales Manager for updates in the territory and progress on Top 60 Physicians/Accounts.
• Communicates frequently with Territory Manager on territory needs and updates on progress.
• Assists with events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, including Kaiser Permanente Medical Groups.
• Evaluates and recommends Certified Pod Trainers (CPTs) and Level 3 CPTs who wish to become consultant CPTs for Insulet Corporation.
• Initiates and completes retention pathway follow-up within 30 days of initiation at greater than 80%.
• May assign patient training to CPTs or conduct patient training based on the business needs of the territory, overall costs, and timeliness of training.
• Assists with providing regular product demos to patients and HCPs as required.
• Displays comfort in open dialog with Physicians and understands the importance of engagement and closing for action.
• Ability to understand and explain pump data management to work in conjunction with the HCPs for superior patient outcomes.
• Provides field feedback to the RBD, DSM, and CBM on field-based training of customers and HCPs as needed.
• Ability to perform administrative duties, concur expenses and complete on a timely basis.
• Performs other duties as assigned.

Qualifications

• Associate degree
• Bilingual: English / Spanish
• 2+ years of related clinical experience
• Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
• Valid driver’s license

Requirements

• Bachelor’s degree (preferred)
• 2+ years’ experience in a clinical setting and/or managing diabetes and pump patients (preferred)
• Prior experience in a commercial role in the medical device or pharmaceutical industry (preferred)

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs

Company Description

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods.