[Hiring] Call Center Representative @Presbyterian Healthcare Services

Role Description

Please note. This role is a work at home role available for New Mexico residents only at this time.

Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team.

• Type of Opportunity: Full time
• Job Exempt: No
• Job is based: Reverend Hugh Cooper Administrative Center
• Work Shift: Days (United States of America)

Responsibilities:

• Provide customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics.
• Ensure callers receive service excellence when responding to inquiries via telephone, written communication, Pres Online, E-Business, chat, and in person.
• Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.
• Conduct outbound calls as required and meet established quality/quantity guidelines supporting PHS/PHP/PMG initiatives and/or programs.
• Develop and maintain positive customer or partner relationships.
• Act as member/patient advocate in dealing with practitioners, employer groups, and brokers.
• Maintain prescribed standards of quality in all research, customer and partner contacts/service functions.
• Assist in the development of documentation of processes and procedures into functional process improvements.
• Research inquiries/special projects as requested and respond to customer, partner or other PHS/PHP business units.
• Record all calls, mail, email, faxes, walk-in encounters, etc. in appropriate databases.
• Assist in coordinating meetings with customers or partners for training, contracting, and reporting.
• Perform other functions as required.

Qualifications

• High school/GED diploma
• 1 year office/business experience
• Call Center experience preferred.

Benefits

• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.
• Employee Wellness rewards program designed to enhance health and well-being.

Company Description

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group.

• Founded in New Mexico in 1908.
• Largest private employer in the state with nearly 14,000 employees, including more than 1600 providers and nearly 4,700 nurses.
• Health plan serves more than 580,000 members statewide.
• Offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.