[Hiring] Call Center Representative @Communication Service for the Deaf, Inc

Role Description

CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.

Upcoming Training Classes:

• November 30, 2026 (4 weeks virtual training)
• *Off Christmas Eve & Christmas Day

Qualifications

• 18 years of age or older
• A minimum of a High School Diploma or equivalent
• Must be able to pass an essential skills assessment administered by recruiting staff
• Ability to type at 60 words per minute and 95% accuracy to graduate training and process general (English) relay calls
• Available to work varied schedules based on business needs; consistent schedules are not guaranteed.
• Availability to work schedules including weekdays, weekends, overnights, and holidays
• Excellent customer service experience and a relaxed/calm demeanor

Requirements

• Using telephone/audio and relay processing equipment, Communication Assistants relay telephone calls between deaf, hard of hearing, or speech-impaired consumers (device users) and hearing consumers.
• Accept and place relay calls for consumers
• Ensure the highest level of quality service is delivered to all consumers
• Hear audio and listen to spoken words, to voice or transcribe to text on a computer
• Read aloud messages the device user types to the other party and type the other party’s voiced messages and background sounds to the device user
• Translate written ASL messages to conversational English
• Convey the caller’s feelings and emotions through voice inflection
• Relay contents of the call as accurately as possible without intervening in the conversation
• Maintain the TRS quality standards for accuracy and speed
• Report any identified technical issues to appropriate staff
• Maintain strict consumer confidentiality during and after employment is terminated

Benefits

• Opportunity to work from home
• Starting wage of $14 per hour
• Hiring for full and part-time positions
• Eligible for salary increases twice a year
• Paid time off (for all employees)
• Remote Work Stipend
• Employee Assistance Program (available immediately, no employee cost)
• Employee rewards for good attendance and performance
• Student loan forgiveness eligibility (due to non-profit status)
• Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents
• No sales, no quotas, no tech support, no customer conflict de-escalation
• * Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies