[Hiring] Business Support @Cencora

Role Description

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. This role will be on a fixed term contract for 9 - 12 months. In this role, you will be reporting to the National Sales Manager and providing administrative and customer support to the Sales Team.

The role is varied and will entail:

• Creating monthly reports for both customers and internal stakeholders
• Welcoming and onboarding new GPO members
• Supporting the National Sales Manager with adhoc reporting requests
• Providing day-to-day support to customers in alignment with the Territory Managers and GPO team
• Validating new account setup requests and distributing new leads to the Sales Team
• Acting as an administrator of the CRM and ensuring that it is accurate and up-to-date
• Supporting the Sales Team with internal activities relating to customers

Responsibilities will include:

• Ensuring a high standard of service to existing and prospective customers
• Working collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required
• Ensuring that MWI’s CRM system is kept updated with the correct contact information of Independent veterinary practices
• Advocating for our customers within the business with operational, customer solutions, and shared services functions
• Representing MWI in meetings with customers and prospects where required
• Supporting customer and commercial projects
• Attending industry-related events as required (includes some evenings and weekends)
• Understanding the Companies standard operating procedures and attending training sessions as appropriate

Qualifications

• Natural ability to build and maintain strong relationships with internal and external stakeholders
• Clinical background either as a qualified RVN or through time spent working in a veterinary practice
• Determination to meet and exceed targets
• Good presentation and organisational skills
• Proficiency with Word, Excel, PowerPoint, and Outlook
• Ability to work to deadlines
• Ability to follow processes and protocols
• Strong team player
• Attention to detail
• Customer Service experience

Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice
• The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.