[Hiring] Booking Support Specialist @Hopesglobalgetaways

Role Description

Looking for a remote opportunity where organization, communication, and customer service come together? We are adding Booking Support Specialist to our virtual team. In this role, you will assist travelers with researching vacation options, organizing booking details, and keeping important trip information on track. You'll help clients move through the reservation process while providing clear, professional, and responsive service. Previous travel experience is not required. Individuals from customer service, hospitality, administrative support, sales, or other service-oriented backgrounds are encouraged to apply. Training and ongoing guidance are provided.

What You'll Handle

• Speak with clients to gather important information about upcoming trips, including dates, destination interests, preferences, and budget.
• Search approved resources for hotels, resorts, cruises, transportation, tours, activities, and vacation packages.
• Compare available choices and provide clients with relevant options based on their requests.
• Assist with completing reservations through authorized travel supplier platforms.
• Coordinate multiple booking components and keep reservation information organized.
• Prepare and provide confirmation details, itineraries, schedules, and applicable travel documentation.
• Track upcoming travel dates, payment deadlines, and other important booking requirements.
• Follow up with clients when additional information or decisions are needed.
• Help process routine booking adjustments, cancellations, schedule changes, and special requests.
• Review names, dates, reservation details, and travel services to identify potential errors before departure.
• Respond to client questions and provide updates regarding active travel arrangements.
• Maintain accurate notes and booking records within company systems.
• Continue building product and destination knowledge through supplier training and educational programs.

What You'll Have Access To

• Fully remote work within approved locations.
• Flexible scheduling with part-time and full-time availability.
• Training designed for individuals entering the travel field.
• Guided onboarding and access to approved booking resources.
• Ongoing coaching and team support.
• Supplier education and destination-learning opportunities.
• Professional development and opportunities for additional responsibilities.
• Performance-based incentives and recognition opportunities.
• Qualifying travel discounts and industry-related benefits.
• Collaborative virtual team environment.
• Continued learning and skill-building resources.

Qualifications

• Professional and courteous communication skills.
• Strong customer-service mindset.
• Ability to listen carefully and understand client requests.
• Excellent organization and attention to detail.
• Ability to manage several bookings, deadlines, and conversations at the same time.
• Comfortable researching and comparing information online.
• Willingness to learn reservation systems and other digital tools.
• Ability to identify issues and work toward practical solutions.
• Dependable follow-up and strong time-management habits.
• Self-motivated and comfortable completing responsibilities independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region.