[Hiring] BluCar - Call For Release CSR @Copart

Role Description

The BluCar CFR CSR will facilitate communication via phone calls, email, and system updates between body shops, impound facilities, external partners, as well as internal partners. The objective is to obtain a vehicle release for transportation on units assigned to Copart by BluCar customers across the US.

• Manage outbound and inbound communications with body shops, impound facilities, lien holders, rental companies, fleet operators, and internal stakeholders to secure vehicle release authorizations.
• Coordinate release processes for vehicles assigned to Copart by BluCar customers, ensuring timely transport readiness.
• Maintain accurate and detailed records through system updates, email correspondence, and call documentation.
• Meet and achieve daily and weekly key performance indicators (KPIs) related to vehicle releases and pickups.
• Provide exceptional customer service to both internal and external partners while resolving release-related issues and inquiries.
• Ensure compliance with client service level agreements (SLAs) by expediting release approvals and minimizing delays.
• Investigate and resolve obstacles preventing vehicle releases resulting in delays, communicating status updates to all relevant parties.
• Leverage knowledge of company policies, procedures, and systems to identify solutions and improve customer satisfaction.
• Prioritize and manage a high-volume workload while maintaining accuracy, responsiveness, and attention to detail.
• Build and maintain positive relationships with customers and business partners to support successful operational outcomes.
• Maintain excellent attendance and punctuality, ensuring consistent coverage, reliability, and uninterrupted support for customers and business partners.

Qualifications

• One year of office support experience in a customer service role and/or call center preferred.
• High School Diploma.
• Excellent customer service skills and positive attitude.
• Excellent written and verbal skills.
• Proficiency in office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency - MS Suite.
• Typing speed 45 WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Overtime related to business needs.

Requirements

• Pay: $16.04 - $22.00 hourly.
• For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly.

Benefits

• Medical/Dental/Vision.
• 401k plus a company match.
• ESPP - Employee Stock Purchase Plan.
• EAP - Employee Assistance Program (no cost to you).
• Vacation & Sick pay.
• Paid Company Holidays.
• Life and AD&D Insurance.
• Discounts along with many other employee benefits.