[Hiring] Billing Solutions Coordinator @LifeStance Health

Role Description

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes:

• Patient eligibility
• Benefits
• Billing
• Collections questions related to patient/client care

The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans, and clinic employees.

This position is a remote role with the ability to sit within any US locality.

Qualifications

• High school diploma or GED equivalent required; Bachelor’s degree preferred
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred
• Prior experience working with Electronic Health Record systems (EHRs), Call Center, and phone systems
• Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
• Strong understanding of major health insurance carriers (in and out-of-network)
• Knowledge of medical terminology
• Demonstrated professionalism in dealing with confidential and sensitive patient information
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
• Ability to type fluently
• Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients
• Qualified candidates must be legally authorized to be employed in the United States

Requirements

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
• Communicate with offices and patients to ensure current information
• Processing payment requests from patients
• Accurately updating insurance plan and other portal information for patients as requested
• Support leadership with daily, weekly monthly reporting needs as required
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
• Identify potential revenue cycle challenges and escalate to departmental and/or leadership review as necessary
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program