[Hiring] Billing Coordinator @InStride Health

Role Description

We are seeking a Billing Coordinator to support front-end and back-end billing operations across our fully virtual care delivery model. This role plays an important part in supporting a seamless and compliant revenue cycle by helping ensure services are accurately documented, charges are entered on time, and insurance claims are submitted, tracked, and resolved efficiently. The Billing Coordinator will support key billing activities including:

• Charge entry
• Claims submission and follow-up
• Denial resolution
• Patient billing
• Accounts receivable monitoring

With guidance and partnership from senior team members, this role will assist in identifying patterns related to billing errors and denials and contribute to efforts aimed at improving clean claim rates, reimbursement outcomes, and overall billing accuracy.

This role requires close collaboration and strong communication skills to build effective working relationships with care team members, cross-functional partners, families, and external stakeholders. The Billing Coordinator also serves as a supportive point of contact for families navigating insurance and billing questions, balancing technical knowledge with empathy and clear communication.

Qualifications

• 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
• Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
• Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.
• Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
• Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.
• Ability to work independently on assigned tasks while seeking guidance when needed.
• Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.

Requirements

• Previous experience in medical billing or coding.
• Background in behavioral health billing.
• Experience in a startup or entrepreneurial environment.
• Experience running billing and claims reports to drive daily workflows.
• Passion for mental health and expanding access to care.

Benefits

• Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats
• Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)