[Hiring] Payment and Billing Coordinator @Job Duck

Role Description

Job Duck is seeking a dependable and detail-oriented Payment and Billing Coordinator to support accurate, consistent billing and administrative operations for a family law practice. In this role, you will:

• Prepare invoices
• Maintain billing records
• Monitor expenses and payment deadlines
• Communicate professionally with clients regarding their accounts
• Help keep financial information organized while ensuring outstanding items are followed through to completion

This opportunity is ideal for someone who works confidently with recurring responsibilities, handles confidential information carefully, and takes ownership of their work in a remote environment.

Monthly Salary Compensation: From 1,015 to 1,100 USD

Responsibilities

• Protect confidential client and financial information
• Provide additional billing and administrative support to help maintain efficient daily operations
• Respond to routine billing inquiries and direct matters outside the role’s scope to the appropriate team member
• Communicate professionally with clients regarding invoices, payments, outstanding balances, and payment options
• Monitor outstanding invoices and track payment statuses
• Maintain organized and up-to-date billing and administrative records
• Follow up internally when additional information or clarification is required to process an expense
• Track expense and payment due dates, flagging upcoming or overdue items as needed
• Review expenses associated with client matters and maintain accurate expense records
• Identify billing discrepancies or missing information and escalate them to the appropriate team member
• Send invoices and billing communications using approved templates
• Review billing information carefully to confirm accuracy before invoices are issued
• Prepare and generate client invoices in Clio according to established billing procedures
• Maintain accurate and current client billing records in Clio

Qualifications

• Minimum 1 year of previous experience in billing, accounts receivable, administrative support, or a similar role
• Experience working in a law firm or professional services environment is a plus
• Familiarity with Clio or comparable legal practice management software is preferred
• Proficiency in data entry, document management, recordkeeping, and general administrative tasks is required
• Must be comfortable communicating with clients by email and phone regarding invoices, outstanding balances, payments, and available payment options
• Must be able to manage recurring responsibilities independently, meet deadlines, and maintain consistent follow-through in a remote work environment
• Strong attention to detail
• Excellent organizational and time management skills
• Professional written and verbal communication in both English and Spanish
• Client service and payment follow-up skills
• Discretion when handling confidential client and financial information
• Dependability and accountability
• Proactive problem-solving and follow-through
• Ability to work independently with minimal supervision
• Ability to manage recurring tasks and meet deadlines
• Willingness to ask questions and seek clarification
• Empathy and professionalism during sensitive financial conversations

Location and Working Hours

• Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Light to moderate
• Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages

• English
• Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.