[Hiring] Billing And Pricing Specialist @Aston Carter

Role Description

We are seeking a customer-focused professional to support order management, billing resolution, and continuous process improvement initiatives. This role is responsible for managing customer inquiries, processing orders, resolving billing discrepancies, and partnering with cross-functional teams to ensure a positive customer experience and operational excellence.

Key Responsibilities

• Develop and maintain strong customer relationships by providing timely, accurate, and professional support.
• Process and manage customer orders, modifications, returns, pricing inquiries, and delivery updates.
• Investigate and resolve billing discrepancies, invoice errors, pricing issues, duplicate charges, and customer credit requests.
• Take ownership of customer inquiries and billing issues from initial investigation through final resolution.
• Collaborate with Sales, Finance, Accounts Receivable, Planning, Logistics, and IT teams to resolve customer and operational issues.
• Maintain accurate customer records, order information, billing documentation, and service cases within company systems.
• Identify recurring issues, perform root cause analysis, and recommend corrective actions to improve accuracy and customer satisfaction.
• Support process standardization, optimization, automation, and continuous improvement initiatives.
• Analyze operational and billing data to identify trends, improve efficiency, and support reporting requirements.
• Ensure compliance with company policies, financial controls, approval requirements, and established procedures.

Qualifications

• 3-5+ years of experience in Accounts Receivable, billing reconciliation, credit processing, invoice dispute resolution, or a related function.
• Preferred Associate's degree in Business, Supply Chain, Finance, or a related field. Related experience will be considered in place of education.
• Experience working within an ERP system and Salesforce.
• Strong customer service, billing, and pricing support experience.
• Experience supporting process improvement, workflow automation, or technology-enabled business solutions.
• Familiarity with reporting, root cause analysis, and operational performance metrics.
• Strong problem-solving, communication, and organizational skills.

Requirements

• This is a Contract position based out of Burnsville, MN.
• The pay range for this position is $22.50 - $27.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.