[Hiring] Bilingual Small Business Support Representative @Canadian Federation of Independent Business

Role Description

We have an exciting opportunity for a Bilingual Small Business Support Representative. In this role, reporting to the Manager, Business Resources Contact Centre, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business.

• Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
• Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses.
• Interact with government agencies on behalf of SMEs.
• Participate in innovative projects (i.e. webinars, YouTube recordings, etc.) with interdepartmental colleagues to further assist SMEs and develop new and pertinent tools for the community.
• Work in collaboration with the legislative, savings and sales teams.
• Perform other duties related to Business Resources internally and externally.

Qualifications

• Excellent interpersonal skills to project a positive and professional image of CFIB to internal and external contacts.
• A high degree of integrity, confidentiality and tact, and work with a high degree of accuracy.
• Work well interdependently in a collaborative environment with cross-functional colleagues.
• Proven customer service, problem-solving, writing, and multitasking skills.
• A strong understanding of Human Resources issues and legislation.
• Knowledge of government legislation and understanding of SME's current issues is an asset.
• Working knowledge of Microsoft tools.
• Professional, college or university degree (certificate, bachelor's degree) in a relevant field (for example: legal, human resources management, business administration, etc.).
• Minimum 1-2 years of relevant work experience.
• Exceptional communication skills in English and French, both written and verbal are required.
• Availability to work between 9:00 am to 5:00 pm EST or 12:00 pm to 8:00 pm EST.

Requirements

• Salary range: $48,000 - $53,000 per year
• Career advancement
• Flexibility
• Supportive leadership
• Training and development
• Benefits/Health and Wellness

Company Description

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.

As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.

Connect with us and find out why more than 90% of employees agree that CFIB is a great place to work!

Be a part of the solution and apply today!