[Hiring] Bilingual Reservation Sales Associate @Omni Hotels & Resorts

Role Description

As a Bilingual Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries, in English & Spanish, with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement.

The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence.

• Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts
• Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences
• Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities
• Assist guests with reservation modifications, cancellations, upgrades, and special requests
• Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures
• Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach
• Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership
• Operate telephone and reservation systems with accuracy and efficiency
• Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings
• Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices
• Perform additional duties and responsibilities as assigned to support operational and business needs

Qualifications

• Passion for luxury hospitality, hotels, and guest experience excellence
• Previous hotel, resort, hospitality, or luxury call center experience preferred
• Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences
• Exceptional verbal and written communication skills with a polished and professional demeanor
• Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
• Highly organized with strong multitasking, time management, and attention-to-detail skills
• Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences
• Receptive to coaching and committed to continuous improvement and professional growth
• Expected to uphold performance benchmarks while delivering exceptional guest service
• Consistent and reliable attendance required
• Motivation to grow within the organization and pursue long-term career development opportunities

Requirements

• Fluent in English and Spanish languages - Reading, Writing and Speaking
• High School Diploma or GED required
• 3-years previous hotel or call center experience preferred
• Computer proficiency to include Microsoft Office and Windows

Benefits

At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest’s journey from the very first interaction while building a rewarding career within a world-class hospitality organization.

Equipment

• Required PC/Laptop Hardware and OS (Apple not supported):
• 64-bit Windows 11 or newer version
• Processor – I5 or AMD Ryzen 5 or better
• 8GB Ram
• 100GB Hard Drive free disk
• Windows Updates are showing up to date.
• 1 NIC (Ethernet port)
• USB Connection (at least 3 ports)
• Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
• Suggested System – Windows Defender
• McAfee and AVG anti-virus systems are not supported.
• Power Surge Protector
• Logitech USB Headset Mono/Stereo H650e or H570e
• Other Items Required:
• Full screenshot of www.speedtest.net of completed speed test.
• Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
• Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
• Other Items Suggested:
• Additional Monitors Highly Suggested for ease of process
• Ergonomically approved desk chair and desk work surface
• Smoke Detector
• Fire extinguisher 2.5lbs or more
• First Aid Kit
• Copy of Declarations page of Homeowner’s/Renter’s Insurance

Important Notes

• Please provide pictures of the above requirements.
• A Wireless Connection is NOT allowed for our Work at Home Associates
• A Wireless mouse or keyboard is NOT allowed.
• No one else can be on / using your internet during your scheduled shift.
• No devices can be connected to your internet during your scheduled shift.
• Satellite internet is not permitted.
• Microsoft Teams must be downloaded on personal desktop for technical assistance.
• Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].