[Hiring] Bilingual Real Estate Operations & Customer Success Specialist @StratifyIQ

Role Description

We are looking for a proactive, bilingual, and customer-focused professional to join our growing U.S. real estate team. This hybrid role combines responsibilities across:

• Real Estate Compliance & Transaction Coordination
• Relocation Services
• Agent Onboarding
• Lead Management
• Inside Sales
• Customer Support

You will play a key role in delivering an exceptional experience for clients, real estate agents, and internal teams by:

• Managing transactions
• Supporting onboarding
• Nurturing leads
• Ensuring compliance
• Providing world-class customer service throughout the customer journey

The role requires excellent communication skills, strong organizational abilities, and the capacity to manage multiple priorities in a fast-paced remote environment.

Qualifications

• Fluent English and Spanish (written and verbal)
• 2+ years of experience in one or more of the following:
  • Customer Support or Customer Success
  • Real Estate Operations
  • Transaction Coordination
  • Lead Management or Inside Sales
  • Agent Onboarding
  • Relocation Services
• Experience supporting U.S.-based customers or businesses
• Strong phone, email, and virtual communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills with exceptional attention to detail
• Comfortable working independently in a remote environment
• Ability to work U.S. business hours

Requirements

• Experience working with U.S. real estate brokerages or real estate service providers (preferred)
• Familiarity with CRMs such as Salesforce, HubSpot, Follow Up Boss, Lofty/Chime, GoHighLevel, or similar (preferred)
• Experience with MLS, Dotloop, DocuSign, transaction management platforms, or real estate compliance systems (preferred)
• Knowledge of real estate transactions, contracts, and customer lifecycle management (preferred)
• Experience working with AI-powered productivity tools and workflow automation (preferred)
• Reliable high-speed internet connection (100 Mbps or higher preferred)
• Backup internet or power solution
• Quiet, professional home office
• Computer capable of multitasking across multiple browser-based platforms
• Proficiency with Google Workspace and Microsoft Office

Benefits

• Work remotely with a growing U.S. real estate organization
• Opportunity to develop expertise across multiple real estate operations functions
• Collaborative, supportive, and technology-driven environment
• Long-term career growth with opportunities for advancement
• Work alongside experienced professionals while making a direct impact on customer satisfaction and business growth