[Hiring] Bilingual Intake Specialist @Sentrex Health Solutions

Role Description

The Bilingual Intake Specialist is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.

• Providing cross-coverage administrative support to all areas within the Patient Support Program including:
• Processing safety data
• Fulfillments/reviews
• Internal/external communications
• Field staff support
• Reports (daily, weekly, monthly, etc.)
• Data clean-up
• Meetings
• Maintenance of filing system
• General office/administrative duties
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties as assigned.
• Processing data entry activities of pertinent information received during the delivery of Program services.
• Engaging in and managing email, phone, and fax correspondence.
• Handling incoming and outgoing mail.
• Preparing and sending out Program letters and materials.
• Ordering office supplies and maintaining inventory.
• Reporting Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs.
• Completing all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and required standards.
• Maintaining program data accuracy through review of program documentation for completeness and consistency.
• Flexibility to work between 8:00 am - 8:00 pm (EST).
• Additional duties as assigned by the manager.

Qualifications

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Bilingualism (English and French) is required.
• Experience working with Patient Support Programs is an asset.
• Excellent verbal and written communication, listening, and customer service skills.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems, and databases.
• Typing skills and ability to be a strong functional user of various computer-based programs.
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic, and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

Requirements

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.