[Hiring] Bilingual Dealer Care Representative @Armstrongs

Role Description

The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.

What You’ll Do

• Respond to dealer inquiries via phone, email, and other communication channels
• Troubleshoot and resolve issues in a timely and professional manner
• Research problems and determine the best possible solutions
• Use critical thinking and problem-solving skills to handle a variety of situations
• Follow up on dealer requests to ensure resolution and satisfaction
• Manage escalations with professionalism and a focus on positive outcomes
• Build and maintain strong, constructive relationships with dealers
• Communicate any recurring issues or concerns to leadership
• Mentor team members to support overall team success and service quality
• Participate in training sessions to maintain and improve skills
• Support additional projects and tasks as assigned

Qualifications

• Fluent in French and English (written and speaking)
• 1–2+ years of customer service experience
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong problem-solving and critical thinking abilities
• Ability to work independently and within a team environment
• Detail-oriented with strong organizational skills
• Ability to work effectively under pressure
• Bachelor’s degree or equivalent experience preferred

Requirements

• Courant en français et en anglais (écrit et parlé)
• 1 à 2 ans ou plus d’expérience en service à la clientèle
• Le bilinguisme est obligatoire (français et anglais)
• Solides compétences en communication (écrite et orale)
• Maîtrise de Microsoft Office (Excel, Word, PowerPoint)
• Solides capacités de résolution de problèmes et d’esprit critique
• Capacité à travailler de manière autonome et en équipe
• Souci du détail et excellentes compétences organisationnelles
• Capacité à travailler efficacement sous pression
• Licence ou expérience équivalente souhaitée

Benefits

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most