[Hiring] Bilingual Customer Service Representative @EchoStar

Role Description

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Qualifications

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Fluent in English and Spanish
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas to be eligible for hire

Requirements

• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Able to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Required Accessories:
  • USB Headset
  • USB Keyboard
  • USB Mouse
  • USB Webcam
  • Ethernet cable
• Home Internet and dedicated home office workspace with:
  • Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
  • Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
• All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.

Benefits

• Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• Versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan