[Hiring] Bilingual Client Relations Coordinator @Foundever®

Role Description

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

• Provides day-to-day operational support and program management.
• Responsible for client communication, program development, maintenance, and analysis.
• Supports all impacted internal organizations by providing advanced information and specifications.
• Primary escalation path for most complex customer inquiries.
• Interprets requests and determines appropriate course of action.
• Conducts research to resolve problems.
• Recommends process improvement to assure client satisfaction.
• Follows up to ensure issues resolved and improvements implemented.
• Meetings with client as necessary; primary program-specific client contact.
• Relay of escalations from client/follow-up.
• Research and follow up on issues; research root causes/resolutions.
• Facilitate delivery of reports.
• Submission of new processes/procedures; posting new processes/procedures.
• Timely handling of client requests; work to ensure client confidence.
• Act as internal program and project manager.
• Work to design “best practices” solution sets.
• Field questions about processes/procedures.
• Follow up on new processes/procedures to ensure changes understood.
• Other duties as assigned.

Qualifications

• Knowledge of technology industry and basic understanding of general business management.
• French Written/Oral skills preferred but not required.
• Leadership skills with ability to support and mentor more junior team members.
• Analytical and problem-solving skills.
• Strong communication and presentation skills.
• Strong interpersonal skills focused on client satisfaction.
• Ability to use a computer to complete daily duties.

Requirements

• One to three years in industry-related sales; account management preferred.
• Four-year degree in business-related field or an equivalent combination of education and experience.

Salary Range

The base pay range for this position is up to CAD 43,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.