[Hiring] Bilingual Case Management Coordinator @Medavie

Role Description

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture.

The insurance business isn’t just about claims - it’s about relationships too. As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims. Specifically, you will be:

• Gathering information used to assess applications for disability benefits.
• Maintaining disability files.
• Communicating with all stakeholders.
• Exhibiting high attention to detail and the ability to multi-task.

We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, between the hours of 8:00am-6:00pm.

Key Responsibilities

• Set up new applications accurately and follow up to obtain missing information within specified timeframes.
• Ensure all administrative duties are correctly performed (i.e., invoice payment, follow-ups for information requested).
• Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications.
• Respond to client inquiries related to disability (telephone - taking about 30 calls a day and in writing).
• System set up and input of data in each of the claims management and payment systems.
• Accurately manage financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and benefit payments.
• Prepare letters, i.e. templates, formatting and proofreading for errors.

Qualifications

• Education: Post-secondary education in a related field or equivalent work experience.
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
• High attention to detail.
• Comfortable being on the phone.
• Strong customer service focus.
• Ability to complete financial calculations using tools provided.
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Language Skills: Bilingualism (English and French) is mandatory for this position.

Requirements

• Must be able to work a 7.5 hour shift, Monday through to Friday, between the hours of 8:00am-6:00pm.

Benefits

• Competitive pay and comprehensive benefits.
• Opportunities for personal and professional growth.
• Flexible work options.
• Meaningful experiences and supportive leadership.

Pay Range

40,254 - 45,285 CAD. The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training.