[Hiring] Beneficiary Support Specialist @Manpower/itec

Role Description

The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints.

Job Responsibilities:

• Accessing databases to retrieve and/or record information such as customer complaints or orders.
• Responding to customer complaints or inquiries.
• Taking orders for products or merchandise.
• Calculating charges.
• Processing billing or payments.
• Processing customer claims.
• Handling returns, refunds, and exchanges.
• Keeping records of customer interactions and updating customer account information.
• Receiving, comprehending, providing, and responding to routine informational inquiries and service requests through various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Qualifications

• High school diploma or one year of work experience.

Benefits

• Comprehensive benefits package.
• Competitive pay.

Company Description

Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities.