[Hiring] Auto Technical Review Glass Team Adjuster @Allstate

Role Description

In this role, you’ll review and resolve auto glass claim escalations submitted by Safelite, Allstate’s third-party glass administrator. These escalations include situations that require additional research, technical review, and customer communication.

Qualifications

• Five or more years of auto claims, auto technical, auto estimating, liability, claim ownership, customer resolution, or related experience.
• Previous experience researching and resolving complex auto claims or technical escalations.
• Proficiency using CCC ONE for auto estimating, technical review, or claim handling.
• Experience using NextGen or comparable claims-management systems.
• Strong auto estimating knowledge, including the ability to review repair information, technical documentation, and cost estimates.
• Experience handling auto glass claims, OEM-versus-aftermarket glass requests, specialty vehicles, or vendor-related escalations.
• Experience working with Safelite or another auto glass administrator, repair facility, vendor, or third-party claims partner.
• Strong desk-management and organizational skills, with the ability to prioritize and resolve multiple requests efficiently.
• Strong investigative and analytical skills, including the ability to research nonstandard issues and make well-supported decisions.
• Demonstrated ability to identify potential risks, discrepancies, billing concerns, or problems and take appropriate action.
• Excellent written and verbal communication skills.
• Strong customer-interaction and resolution skills, including the ability to explain complex decisions clearly and professionally.
• Experience resolving challenging customer or vendor concerns while maintaining professionalism and empathy.
• Ability to work independently, exercise sound judgment, and remain accountable for timely follow-up in a remote environment.
• Familiarity with auto claims litigation, glass litigation, insurance policy interpretation, or regulatory requirements is a plus.

Requirements

• This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for Washington, California, Alaska, and Hawaii residents.
• A dedicated workspace in your residence that is private and free from distractions as this position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed.
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
• Appropriate work surface and seating.

Training

The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required virtual and in-person training sessions, actively participate in virtual learning activities, and successfully complete the training program. Part of this curriculum will consist of 2 weeks at our Dallas, TX office.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Compensation

Compensation offered for this role is $50,000.00 - $75,050.00 annually and is based on experience and qualifications.