[Hiring] Associate Delivery Consultant @Oracle

Role Description

As an Associate Delivery Consultant for the Upgrade Center, you are often the face of Oracle Health (Cerner) to clients. You communicate, collaborate and work to design and customize clients’ new or updated computer systems.

Much of your time will be spent communicating with and supporting clients. As you help maintain and upgrade their system you foster strong relationships, empowering them to see how technology can save patient's lives, decrease errors, and reduce wasteful spending. Your end goal is to support clients through Cerner upgrades, system changes and enhancements and ongoing system maintenance, which can include:

• System testing
• Troubleshooting
• Issue management
• Training
• Go-lives

Your work is usually accomplished by working remotely with clients. However, depending upon the team you are assigned, travel may warrant onsite time with your assigned clients, which may include up to 20% travel.

Career Level - IC1

Responsibilities

• Support the Oracle Health (Cerner) Millennium EMR and ancillary technologies (CareAware, FetaLink, etc.)
• Work directly with clients and access their domains
• Determine what functionality clients are utilizing
• Create and execute test scripts
• Communicate results
• Utilize troubleshooting steps to resolve issues

Qualifications

• At least 4 years total combined higher education and related work experience
• Bachelor’s degree in Healthcare, Science, Biology, Technology, Finance, or a related field of study (preferred)

Requirements

• Willing to travel up to 20% of the time as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures
• Understand personal role in safeguarding corporate and client assets
• Take appropriate action to prevent and report any compromises of security within the scope of the position
• Perform other responsibilities as assigned

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance