[Hiring] Application Support Specialist @UKG

Role Description

The Application Support Specialist delivers comprehensive high-quality support on UKG's SMB (Small/Medium Business) products. The Application Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for UKG Ready and its associated modules.

• Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
• Strong ability to research problems independently and identify root cause of issues using problem determination skills
• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
• Timely, accurate, and complete responses to inquiries
• Consistently and effectively communicating with management to make sure issues are escalated and resolved
• Ability to work both independently and as a part of a team

Qualifications

• The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, HR or Benefits.
• 1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
• Strong troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Excellent written, oral communication, listening and telephone skills
• Strong computer skills with a proficiency of Web and Microsoft Office Suite
• Previous help desk experience is desired
• Degree qualification in related field preferred

Company Description

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.