[Hiring] Analyzing National Eagle Repository Customer Service and Communication Needs @U.S. Fish and Wildlife Service

Role Description

Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. The government-wide "Semester of Service" Student Volunteer Program enables Federal agencies to engage students in unpaid, project-based assignments of limited duration aligning with each agency's strategic priorities.

• Location: USFWS In-person work is an option, but not required.
• In-person candidates should report to: National Eagle and Wildlife Property Repository, 6550 Gateway Road, Building 128, Commerce City, Colorado, 80022
• Work Schedule and Flexibilities:
  • Up to 20 hours per week, at least 10 preferred.
  • Must be able to work within National Eagle Repository core hours, Monday - Friday 8:00 AM - 3:00 PM MT.
  • Start/end dates flexible.
• Remote (100% work off site)
• Number of Positions: 1
• Term: Spring 2027 (90 day term between mid-January and mid-June)

This vacancy will be open until Thursday, October 29th, 2026 at 11:59pm ET. Candidates are encouraged to read the entire announcement before submitting their application packages.

The National Eagle Repository (NER) is a one-of-a-kind facility operated by the U.S. Fish and Wildlife Service - Office of Law Enforcement, serving to receive, evaluate, store and distribute the remains of deceased bald and golden eagles to enrolled members of federally recognized Native American Tribes. NER seeks a student trainee to assist in improving communication and customer service for the audiences the program serves, including Tribal members, government offices, permitted wildlife rehabilitators, members of the public, and others.

• Conducting an analysis of the communication needs of these audiences, including identifying communication barriers.
• Identifying areas where NER's current communication materials (i.e., web pages, email communications, others) may provide insufficient information, and resources which are being underutilized by key audiences.
• Understanding current deficiencies in NER's ability to effectively respond to inquiries and opportunities to correct these deficiencies.
• Conducting an analysis of the questions and inquiries most frequently received by NER.
• Reviewing existing NER communication materials to identify deficiencies, outdated or unclear guidance.
• Developing findings summaries and data visuals that translate insights into actionable recommendations for NER to implement.

Qualifications

• Be an undergraduate or graduate student.
• Possess strong written and oral communication skills.
• Be able to work both independently and in collaboration with others.

Preferred Qualifications

• Prior experience developing or administering customer or visitor experience surveys.
• Conducting qualitative and quantitative analysis, and basic statistics.
• Coursework, prior experience, or interest in communications, sociology, education, or other fields related to project objectives.

Requirements

• Must be a U.S. Citizen or U.S National studying in the U.S. or abroad.
• Be enrolled not less than half-time in an accredited college, university, or other accredited educational institution (at least undergraduate or above) throughout the 90 day Semester of Service opportunity.
• Students graduating before May 1, 2027 are not eligible.
• Selectees will be responsible for contacting a school official to sign a Semester of Service approval form indicating you are currently enrolled at least half-time and in good academic standing.
• Qualifying educational institutions must be located within the United States.
• Be in good academic standing as defined by your institution.
• Commit to volunteering 8 - 20 hours per week for a minimum of 90 days.
• Complete all required onboarding documentation assigned by the Department of the Interior and your academic institution.
• Agree to volunteer. This position is unpaid. No compensation, stipends, or hiring preference will be granted from this work.
• Agree to understanding volunteers are not Federal employees.
• Not be a current federal employee.

Benefits

• Meaningful project work with clear deliverables, regular supervision and federal mentorship.
• Hands-on application of academic knowledge in real-world Federal operations.
• Exposure to Federal missions, workplace culture, and potential career pathways.
• Coverage under Federal Tort Claims Act.
• Workers' compensation for service-related injuries.
• Structured onboarding and ongoing supervision.