[Hiring] Client Service Analyst I @Gainwell Technologies LLC

Role Description

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being client-focused, detail oriented, articulate, and credible. Client Services Analyst I will also be focused on ensuring each client's definition of quality is met by proactively reviewing processes and data.

• Ensures the timely and successful delivery of our solutions according to client needs and objectives
• Gains technical understanding and competency in their clients' solution features being delivered
• Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses
• Builds relationships with internal and external staff to ensure client expectations are being met
• Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between the company and our client's expectations
• Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately

Qualifications

• 1–3+ years of experience in client services, client support, account management, or a related field
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe Acrobat Pro
• Strong attention to detail and data quality, including reconciling information across sources or platforms and accurately reviewing documents
• Strong communication skills with a friendly, professional, and customer-focused approach
• Strong analytical skills with the ability to interpret data, identify trends, and resolve discrepancies

Requirements

• Remote (work from home) All USA Locations
• Work schedule is Monday - Friday, from 8:00 - 5:00 PM EST
• May be required to work extended hours for special business needs
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance
• The deadline to submit applications for this posting is October 22, 2026

Benefits

• The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors
• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities