[Hiring] AEC Engagement Lead @C.Scale

Role Description

The AEC Engagement Lead is a full-time, remote-first role reporting to the COO. At least half your week is meeting with architects, designers, engineers, and contractors:

• Onboarding project teams
• Training firms on C.Scale and Tally
• Troubleshooting analyses
• Integrating embodied carbon into a firm's standard design process

The rest of your week goes to community events, marketing content, and carrying user feedback back to our product team. Your insights will significantly influence the roadmap.

This is an early hire on a small team, with direct feedback from co-founders and a role that will grow with the company. Remote-first work with founders in San Francisco and New York and key team members in Philadelphia, Boston, and elsewhere.

What You'll Own

• Train architects and designers on C.Scale and Tally through live sessions, recorded walkthroughs, and office hours.
• Work with sustainability leads to integrate C.Scale into their project workflows, including:
• Setup standards and templates
• AIA 2030 Commitment reporting
• Rollout plans that extend beyond the first champion
• Answer questions and troubleshoot analyses, covering:
• Model setup
• Material assignment
• EPD selection
• Reading results
• Write help articles and short videos to prevent repetitive questions.
• Carry user feedback to the product team with sufficient context for engineers to act on it.
• Test new features with real users before release.
• Plan and run community events, including:
• Virtual events such as webinars
• In-person events like happy hours and receptions at industry conferences
• Draft marketing copy, graphics, and social content for LinkedIn.
• Assist the COO in managing our LinkedIn presence.
• Keep our CRM updated with insights and flag firms that are stuck or ready to expand.

Qualifications

• Experience at an architecture or design firm, ideally as a sustainability coordinator or similar.
• Hands-on life cycle assessment experience with Tally, EC3, or comparable tools.
• Working knowledge of EPDs and embodied carbon accounting.
• Experience teaching others through firm trainings, workshops, or mentoring.
• Energy from engaging with architects, designers, engineers, and contractors.
• Comfortable spending at least half your week on Zoom calls with users.
• Clear verbal communicator; excellent writing skills for help articles, posts, and product feedback.
• Passion for helping others decarbonize the built environment.
• A bias towards continuous improvement and a habit of using AI tools in daily work.

Requirements

• Fluency in Revit, as Tally training depends on it.
• Customer success, support, or training experience at a software company.
• Exposure to interaction design, user research, or software development.
• Experience organizing events, webinars, or conference programming.
• Comfort with a CRM or product analytics.

Benefits

• Base salary depending on experience, plus equity at 0.25%.
• Benefits include health, dental, and vision coverage.
• Flexible PTO.
• 401k with matching.
• Home office stipend.
• Remote-first role with travel to industry conferences around 10 times a year.

How to Apply

Right here in Gusto. Include a résumé and a cover letter explaining why this role is a fit for you, and what will distinguish you from other candidates. Applications are reviewed on a rolling basis and the search will close when the right person is found. No recruiters. AI-generated applications will be flagged and discarded.