[Hiring] NASA Front Door Engagement & Operations @Amentum

Role Description

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration.

We have an exciting opportunity for a temporary NASA Front Door (NFD) Engagement & Operations to join the JETSII Contract!

This is a temporary role not to exceed 6 months.

The NASA Front Door (NFD) Engagement & Operations Team provides frontline support, intake coordination, and operational oversight for NASA's enterprise wide external engagement gateway. This role ensures that inquiries, partnership requests, and public facing submissions are efficiently evaluated, accurately routed, and aligned with Agency priorities. This position plays a key role in helping NFD become the Agency's premier external entry point - outperforming other center level “front doors" by delivering exceptional customer service and supporting a consistent, high quality user experience.

Key Responsibilities

• Support the NASA Front Door Initiative which serves as a single official entry point for anyone outside NASA who wants to work with, support, or access resources NASA.
• Review external inquiries, unsolicited proposals, real estate and partnership requests, and other public submissions to understand technical aspects.
• Assist with process improvement development such as completing/improving users’ guide as you learn the NFD tool.
• Create and deliver training for partnership offices and internal stakeholders.
• Learn NASA capabilities for engineering, testing, facilities, etc.
• Research provided information to determine validity or vet contacts/companies.
• Work within an integrated team environment and provide status on progress, challenges, and required support.
• Maintain a professional and responsive relationship with NASA customers and coworkers.
• Perform other duties as required.

Qualifications

• Requires a bachelor’s degree in a related field and 10 years of experience.
• Technical engineering knowledge to be able to review requests and understand it, determine its legitimacy, and summarize.
• Excellent written and verbal communication skills.
• Ability to develop training materials.
• Ability to research assigned information or companies.
• Strong attention to detail.
• Proficiency with Microsoft Office products.
• Self-motivated team player.

Requirements

• Previous NASA Experience.
• Customer service mentality.
• Experience utilizing AI in work setting.
• Familiarity with Salesforce.
• Experience preparing written documentation, presentations, and verbally presenting.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.