[Hiring] Transformation Engagement Manager @Crawford & Company

Role Description

Are you passionate about driving business transformation and solving complex challenges? We're seeking a Transformation Engagement Manager to lead strategic, cross-functional initiatives that improve business performance, operational effectiveness, and client and employee experiences.

• Lead enterprise transformation and process improvement initiatives.
• Partner with executives and business leaders to identify opportunities and deliver sustainable solutions.
• Analyze business performance, define future-state processes, and drive measurable results.
• Lead cross-functional teams through change, innovation, and continuous improvement.
• Develop and mentor a team of transformation professionals.
• Utilize data, financial insights, and business metrics to support decision-making and value creation.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, or a related field.
• Equivalent work experience will be considered.
• 8 or more years of progressive experience in Business Transformation, Operational Excellence, Management Consulting, Program Delivery experience, or a related discipline.
• 4 or more years leading complex, cross-function initiatives.
• Personal responsibility for leading the implementation and governance of two or more complex, cross-functional initiatives from planning through stabilization and transition to business ownership.
• Experience using data-driven strategies, performance measures, and business insights to improve operational performance and confirm results.
• Demonstrated ability to lead multidisciplinary teams and influence executives and stakeholders in a complex, matrixed organization.
• Strong project management skills developed through managing cross-functional engagements or projects, including scope, resources, timelines, dependencies, risks/controls, and outcomes.
• Demonstrated experience directly managing and developing employees, including performance management, coaching, capability building, and assignment of resources across complex initiatives.
• Ability to assess and redesign processes, delivery models, procedures, and workflows to improve business performance.
• Strong analytical and financial acumen, including data analysis, KPI design, business case development, benefits measurement and value realization identification.
• Skilled in stakeholder and executive facilitation, interviewing, negotiation, and conflict resolution.
• Excellent written, verbal, and executive communication skills, including procedure writing, storytelling, and presentation development.
• Proficient in Business Process Model and Notation (BPMN) process documentation standards, with experience doing walk throughs of complex end-to-end processes.
• Strong problem-solving and root cause analysis skills, with the ability to connect issues across processes, people, technology, data, risk, and controls.
• Experience leading issue remediation and aligning policies, procedures, processes, and operational requirements.
• Ability to support workflow automation, tool adoption, knowledge management, and sustainable implementation.
• Ability to develop solutions to complicated issues using abstract thinking in new or complex situations.
• Build trust, anticipates the impact of change on stakeholders, and provides the guidance and support needed to promote readiness, engagement, and sustained adoption.
• One or more relevant certifications, such as PMP, Lean Six Sigma, or a comparable certification in project management, process improvement, transformation, or change management is preferred.
• Occasional travel and participation in meetings or implementation activities outside standard business hours may be required based on engagement needs.

Requirements

• Conduct thorough analyses of current state processes.
• Optimize processes by balancing risk management, operational efficiency, and applicability across diverse stakeholder groups.
• Develop and manage integrated project plans, dependencies, risks, issues, decisions, and stakeholder commitments.
• Define engagement objectives, scope, deliverables, governance, milestones, resource requirements, and measures of success.
• Coordinate multiple workstreams and ensure alignment across business operations, technology, finance, risk, compliance, and other enabling functions.
• Anticipate delivery challenges, resolve barriers, and escalate issues with clear recommendations and decision requirements.
• Synthesize complex information across functions, processes, data, and stakeholder perspectives into compelling recommendations, business cases, and executive communications, serving as a trusted advisor throughout the engagement lifecycle.
• Lead, coach, and develop direct reports through clear performance expectations, regular feedback, development planning, stretch assignments, and ongoing capability building.
• Allocate team resources across engagements based on business priorities, capacity, and development needs.
• Plan and facilitate stakeholder and executive engagements, including interviews, workshops, design sessions, and decision forums, to build alignment, resolve conflict, and drive clear decisions, commitments, and actions.
• Convert approved recommendations into executable implementation plans with clear ownership, sequencing, and outcome measures.
• Continuously evaluate industry’s best practices and emerging technologies to inform process and operating model improvement strategies.
• Analyze operational, financial, workforce, quality and customer data to identify performance gaps, uncover improvement opportunities, and develop insight-driven recommendations.
• Coach initiative owners to define the expected value, business outcomes, performance measures, and benefit-tracking approach for proposed improvements, and support the validation of value realization following implementation.
• Facilitate the design of efficient processes, organizational structures, shared services, roles, and ways of working by asking probing questions, challenging assumptions, and guiding subject-matter experts to develop practical and compelling solutions.
• Utilize financial models that incorporate all relevant metrics and business drivers to assist in developing priorities across the company.
• Develop return on investment analysis as required.
• Establish knowledge-transfer, documentation, training, and sustainment practices that enable business ownership and long-term adoption of implemented solutions.
• Foster a culture of continuous improvement within the organization, encouraging innovation and efficiency.
• Perform other related duties as required or requested.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.