[Hiring] Admissions Representative @Salem University LLC

Role Description

The Remote Admissions Representative serves as a trusted resource for prospective students throughout the admissions and enrollment process. This fully remote position is responsible for building relationships with prospective students, providing accurate information regarding academic programs and admission requirements, and guiding applicants from initial inquiry through enrollment using phone, email, text messaging, and virtual meeting technology. The Admissions Representative proactively manages a recruitment pipeline through consistent daily outbound calling and follow-up while delivering exceptional student experience and ensuring compliance with institutional policies, accreditation standards, and applicable federal and state regulations.

Essential Duties and Responsibilities

• Place up to 100 outbound calls per day to new and existing prospective student inquiries.
• Conduct recruitment interviews and respond promptly throughout the enrollment funnel.
• Achieve monthly recruitment and enrollment targets set by Admissions leadership.
• Meet or exceed established daily activity metrics and monthly recruitment and enrollment targets.
• Develop and maintain relationships with prospective students throughout the admissions and enrollment process.
• Conduct consultative admissions conversations to understand prospective students' educational goals.
• Manage assigned prospective student inquiries and maintain consistent follow-up.
• Provide exceptional customer service while creating a positive enrollment experience.
• Explain University policies, procedures, academic programs, and admissions requirements clearly.
• Conduct virtual meetings with prospective students, families, and other stakeholders.
• Participate in virtual recruitment events, information sessions, and community outreach activities.
• Build relationships with prospective students, referral partners, and community organizations.
• Collaborate with Marketing and Admissions leadership to support recruitment campaigns.
• Maintain accurate and timely records of all prospective student interactions within the CRM system.
• Track student engagement, application progress, and enrollment activity.
• Ensure all admissions activities comply with institutional policies and regulations.
• Assist prospective students with completing required admissions documentation.
• Collaborate with Financial Aid, Registrar, Student Services, and other University offices.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Share best practices and contribute to a positive, student-centered team environment.
• Perform other duties as assigned.

Qualifications

• Strong verbal, written, and interpersonal communication skills.
• Excellent relationship-building and customer service skills.
• Ability to communicate effectively with diverse populations.
• Strong organization, time management, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while maintaining collaboration with a remote team.
• Goal-oriented mindset with the ability to achieve established performance expectations.
• Strong problem-solving and critical-thinking skills.
• Ability to adapt to changing priorities and enrollment cycles.
• Proficiency with Microsoft Office Suite, CRM systems, and virtual communication platforms.
• Commitment to ethical recruitment practices and student-focused service.

Requirements

• Bachelor’s degree.
• Minimum of one (1) year of experience in admissions, higher education, recruitment, sales, customer service, or a related field.
• Experience working in a goal-driven or performance-based environment preferred.
• Experience communicating with customers, students, or clients through various platforms.
• Strong computer proficiency and ability to learn new technology systems.
• Ability to work successfully in a fully remote environment.
• Reliable high-speed internet service and a dedicated workspace suitable for confidential conversations.
• Ability to work occasional non-traditional hours, including evenings and weekends.

Preferred Qualifications

• Previous higher education admissions or enrollment management experience.
• Experience in a high-volume outbound calling or performance-based recruitment environment.
• Experience recruiting students for healthcare, allied health, nursing, or integrated health programs.
• Experience working with CRM systems such as Slate, Salesforce, or similar platforms.
• Experience working in a remote or virtual customer-facing environment.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent use of computers, keyboard, telephone, and video conferencing technology.
• Ability to communicate effectively through telephone and virtual communication platforms.
• Ability to remain focused and productive while working independently in a remote environment.
• Ability to occasionally travel for meetings, training, or recruitment activities as needed.

Work Environment

This is a fully remote position. The employee is expected to maintain a professional home office environment that supports productivity, confidentiality, and effective communication. Standard work hours are 9:00 a.m. – 6:00 p.m. Eastern Time, Monday through Friday, with one Saturday per month from 9:00 a.m. – 1:00 p.m. Eastern Time and occasional evening hours during peak enrollment periods.

Licenses, Certifications, and Employment Requirements

• Successfully complete all required pre-employment screenings.
• Maintain confidentiality of student information in accordance with FERPA and institutional policies.
• Maintain reliable technology and access necessary to perform job responsibilities.
• Complete required admissions compliance training and professional development activities.

Equal Employment Opportunity

The organization is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Americans with Disabilities Act (ADA)

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, or qualifications required for the position. Management reserves the right to modify, assign, or remove duties and responsibilities as organizational needs change.