[Hiring] Account Coordinator @Unrivaled Teamwear

Role Description

This position provides quality customer service support for select geographic territories/sales agents by assuring accurate and timely order entry, monitoring and expediting orders, resolution of art, production or quality issues in a customer-designed product environment requiring teamwork, efficiency, tactfulness, product knowledge and resourcefulness. Responds to inquiries from customers, sales agents and co-workers. Communicates with customers, sales agents, sales management, brand management, manufacturing staff, credit and accounting personnel and members of the merchandising department.

Location: Kansas (Remote)

Job Responsibilities

• Receives and verifies accuracy and completeness of orders.
• Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-standard requirements.
• Maintains changes on orders as necessary.
• Continuous order tracking for all assigned (major retail accounts) - monitor timeline of order placement, fulfillment, customer receipt of goods.
• Receives, reviews and processes customer bulk PO spreadsheets (minimums, org separation, etc).
• Enters invoice only’s when corrections are needed to invoices (customer under-charged, overage shipped but not billed, etc).
• Enters No Wip orders as needed by sales and/or Event 1 (hangers, etc).
• Enters MTO orders for all assigned retail accounts.
• Enters new art only and bulk orders into Oracle to initiate art process/secure inventory and capacity needs.
• Enters and maintains product reservation orders (Count Only’s).
• Monitors reservation orders to ensure that “real” customer Purchase order are received and decrementing the orders accordingly.
• Manages FG item set up.
• Maintain/communication of item and SKU information to customer and 3rd party data services (EDI catalog).
• Assists Sales with completing Product Set Up Forms.
• Harvests web images from GFSI Online and label/transmit them to the retailers to launch on the websites.
• Receives EDI POs (EDI 850) and integrates them into the bulk orders.
• Manages EDI PO issues through an EDI management Form.
• Splits Retail POs into multiple sales orders as needed for org separation, garment availability, etc.
• Maintains an understanding of the retailers compliance relating to the number of times a PO can be split and communicates any exceptions/exemption requirements to the buying group.
• Receives EDI PO Changes (EDI 860) and updates orders/communicates rejections of changes as applicable.
• Manages EDI Pipeline report to ensure the orders are flowing through the system in a timely manner.
• Assists retail customers with reorder art selections for quick turn/at once order needs.
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry.
• Works with Brand & Pricing teams when corrections/updates are needed to program codes, garment costs, decoration costs, finishing upcharges, minimums, etc.
• Assists with monitoring of retail compliance requirements to minimize chargeback violations.
• Attend weekly meetings with Manufacturing & sales to review status of existing and new orders.
• Monitor levels of inventory for fulfillment programs and provide inventory reports as requested.
• Monitor back orders in case of shortages or partial shipments.
• Ensure back-filled quantities are entered to ship when they arrive.
• Acts as an extension of the sales function by taking direct orders from customers.
• Reviews closeout opportunities with customers, assisting customers with garment and graphic selections.
• Creates graphic on garment assortment pages tailored to each client.
• Receives and processes phone orders from sales agents that may be traveling.
• Resolves inventory issues when demand is over availability.
• Understands, monitors and ensures compliance to all GFS policies, procedures and audit requirements.
• Tracks progress of orders with various internal departments.
• Expedites rush orders and negotiates scheduling with internal departments to ensure that customer timelines are met.
• Manages hold reports to ensure timely release of holds that are within direct area of responsibility.
• Follows up with various internal staff on resolution of holds relevant to other departments.
• Manages event report to ensure that orders flow quickly through the system and are shipped within the required time frame.
• Communicates status of event orders to customers and sales agents, particularly once orders have shipped.
• Manages weekly headwear report to track progress of vessel programs orders.
• Ensures arts are completed and orders are released to the factory by stated program deadlines to meet vessel ship dates.
• Manages weekly report of orders with unscheduled lines, to determine and resolve the issue.
• Manages ad-hoc report of orders that are stuck in an entered status.
• Manages art inquiries via the art dashboard, including reviewing entries assigned to them.
• Addresses with salesreps or customers to reach resolution and making any order/art changes as needed.
• Works closely with members of the art team as art-related questions/issues arise.
• Manages monthly overcommitted reports for orders with inventory deficiencies.
• Facilitates resolution of order and quality problems.
• Investigates order, communicates with internal departments or external vendors and responds back to customer or sales agents regarding possible solutions.
• In conjunction with the above, works with the RMA team on subsequent requests for returns and/or allowances.
• Enters replacement orders for orders that have been returned and cannot be cleaned/salvaged.
• Inputs rework orders for refused and/or returned orders that need to be re-shipped at a later date.
• Works closely with credit team/collectors/new accounts on resolution of various credit holds.
• Maintains assigned customer/sales agent files and product/program/art files.
• Responds to general public inquiries regarding product information.
• Provides input for process improvements and support all team building initiatives.
• Participates in cross functional teams and provides customer/order management expertise.
• Manages any other administrative functions for the department as deemed necessary by management.

Qualifications

• Four years customer service and/or sales experience; Bachelor’s degree preferred.
• Must possess intermediate computer knowledge working on a PC in a professional or academic setting.
• Understand how to navigate Microsoft Office Suite including Word & Excel.
• Knowledge of Oracle preferred.

Requirements

• This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate.
• Other duties will be assigned as needed.

Benefits

• EOE/AA: Minorities/Females/Veterans/Disabled.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.