[Hiring] Account Coordinator II @Innovative Employee Solutions

Role Description

The Account Coordinator II serves as the primary operational relationship owner for assigned clients in the entertainment, media, and interactive gaming industries, providing proactive account management, workforce oversight, and issue resolution across the employee lifecycle. This role moves beyond transactional coordination to apply sound judgment, identify patterns, assess operational risk, and deliver informed recommendations that strengthen client partnerships and drive measurable service outcomes.

The ideal candidate brings direct experience in the entertainment or gaming industry, or from an EOR, payroll services, or workforce solutions provider serving these industries, with a practical understanding of project-based employment, crew and freelance talent, rapid onboarding, variable work locations, and union, guild, and collective bargaining considerations.

The ACII exercises independent judgment to evaluate competing priorities, identify root causes, manage escalations, and surface account-level insights through regular reviews - elevating concerns with clear rationale and following through on agreed actions to ensure timely, trackable resolution.

This role balances client needs, employee experience, operational feasibility, and compliance requirements, and serves as a trusted advisor to clients while ensuring all service delivery aligns with IES standards and long-term account health.

Qualifications

• Five or more years of experience in client services, account management, staffing, HR operations, onboarding, workforce administration, payroll, benefits, EOR services, or a related discipline.
• Recent experience within the entertainment, media, or gaming industry, or at an EOR, payroll services, or workforce solutions provider specializing in those industries.
• Experience managing client relationships, handling escalated matters, and supporting VMS, MSP, or workforce management environments.
• Strong stakeholder management, communication, and client consultation skills, with a demonstrated ability to coordinate competing priorities and manage operational complexity.
• Proven critical thinking, judgment, and problem-solving skills, including the ability to assess business context, identify root causes, evaluate risk and tradeoffs, and deliver clear, well-reasoned recommendations with follow-up ownership.
• Ability to think strategically about assigned accounts and proactively connect day-to-day service delivery to broader client objectives.
• Ability to work independently while collaborating effectively across multiple departments.
• Strong organizational skills, attention to detail, and ability to handle sensitive information with discretion.
• Proficiency with Microsoft Office, CRM platforms, HRIS systems, VMS technologies, and case-management tools.

Requirements

• Experience with entertainment payroll, production crews, freelance and contract talent, live events, or game development teams, including familiarity with start paperwork, timecard, and production accounting workflows.
• Experience coordinating international talent, cross-border assignments, or visa-related matters in creative industries.
• Experience leading client meetings, business reviews, or service escalation discussions.
• Certified Staffing Professional (CSP), SHRM-CP, PHR, CCWP, or comparable certification.

Company Description

IES complies with federal, state, and local rules and ordinances regarding equal opportunity, background checks, privacy, and other employment rules.

Applicants must complete and pass a background check after a conditional offer of employment. IES adheres to federal, state, and local laws, including California's Fair Chance Reporting Act, and will consider all relevant factors in an individualized assessment to determine whether to continue in the onboarding process.