[Hiring] Accommodations Consultant @Reside

Role Description

The Accommodations Consultant converts inbound leads into confirmed reservations by delivering exceptional customer service and tailored housing solutions. This role manages inquiries from multiple sources, maintains accurate records in CRM and property management systems, and builds strong relationships with clients and suppliers to ensure an outstanding “home away from home” experience.

• Achieve monthly and annual sales targets.
• Respond promptly to all inbound phone and email inquiries and qualify customer needs.
• Research inventory and provide accurate quotes and accommodation recommendations.
• Manage and advance all active leads through the CRM sales pipeline.
• Record all customer interactions, transactions, and follow-up activities in CRM.
• Build and maintain positive relationships with clients, relocation partners, and suppliers.
• Collaborate with management to identify market trends and sales opportunities.
• Support Requests for Information (RFIs) and Requests for Proposals (RFPs).
• Prepare weekly and monthly sales and activity reports.
• Assist with guest or client issues, resolution and escalations.
• Participate in scheduled meetings and maintain an organized workspace.
• Work overtime during peak seasonal periods as required.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred, or equivalent experience.
• Previous inside sales, reservations, or customer service experience preferred.
• Working knowledge of Microsoft Windows, Office, and Outlook.

Requirements

• Proficiency with CRM and property management systems.
• Strong sales, negotiation, and closing skills.
• Excellent verbal and written communication abilities.
• High level of organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with professional telephone etiquette.

Benefits

• Competitive Pay
• Commuter Benefit
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly & Annual Success Share Bonus Program
• Volunteer Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program