[Hiring] Partner Compliance Manager @Del Oro Consulting

Role Description

Del Oro Consulting is seeking a meticulous and analytical Partner Compliance Manager to support our client's dynamic Global Partner Organization and their Customer Success Practice Maturity Program. In this role, you will be instrumental in evaluating and validating our client's partners' customer success capabilities against established practice maturity standards. You will leverage your strong audit background and analytical mindset to review high volumes of documentation, translating subjective evidence into objective, standardized assessments.

• Execute comprehensive Desk Reviews—including thorough documentation reviews, evaluation of paper evidence, and the auditing of artifacts—to verify operational proof for the Customer Success Practice Maturity Program.
• Analyze high-volume document submissions efficiently, maintaining a high standard of accuracy and attention to detail.
• Evaluate both the "letter and spirit of the law" when reviewing evidence, determining whether partner submissions truly fulfill the overall principles of the required Practice Maturity skills.
• Transform subjective language and qualitative evidence into objective, standardized, and defensible assessments.
• Exercise sound, independent judgment and subjective evidence decision-making capabilities within established audit frameworks.
• Articulate requirements, findings, and feedback clearly and professionally to Partners and internal client stakeholders.
• Champion key principles of Customer Success and the overarching phases of the LAER model (Land, Adopt, Expand, Renew) during partner evaluations and internal discussions.
• Maintain a commanding professional presence, representing the client effectively when discussing Customer Success strategies and maturity standards with executive-level partners.

Qualifications

• Bachelor's degree in Business Administration, Finance, Auditing, Information Systems, or a related field.
• Minimum of 3 to 5 years of experience in a formal audit, compliance, quality assurance, or rigorous document-review role.
• Demonstrated understanding of key principles of Customer Success and the LAER model (Land, Adopt, Expand, Renew).
• Exceptional analytical mind and advanced analytical thinking skills, with the proven ability to synthesize complex, subjective information into structured outcomes.
• Proven experience handling high-volume document review and operational auditing processes.
• Outstanding verbal and written communication skills, with the ability to articulate complex requirements clearly to diverse audiences.
• Strong executive presence and professional polish when interacting with internal stakeholders and external partners.

Requirements

• Professional auditing background or relevant certifications (e.g., Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or equivalent).
• Active Customer Success Manager (CSM) certification or equivalent industry-recognized Customer Success accreditation.

Benefits

• Medical, Dental, Vision & 401(k) (with a match)