[Hiring] Account Compliance Manager @Solera

Role Description

The Compliance Analyst will analyze usage reports and abuse trends, identify fraudulent activity, enhance security workflows, and work with teams to mitigate risks. Key duties include:

• Data analysis
• Developing abuse prevention strategies

The Compliance Analyst will play a critical role in detecting, preventing, and addressing illegal and unauthorized usage of subscription-based accounts. This position involves:

• Identifying abuse patterns
• Setting account limits
• Resetting accounts to mitigate fraud or unauthorized access
• Direct communication with legitimate customers and unauthorized users
• Ensuring account security and resolving issues through re-contracting and upselling initiatives

Qualifications

• Bachelor’s degree in business, Information Technology, or a related field preferred
• Minimum of 2 years of experience in account management, compliance, or a similar role, ideally within the software or automotive aftermarket industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required
• Experience using sales of subscription management or CRM software is a plus
• Working knowledge of the internet and basic IT/account limit setting is a plus
• Strong written and verbal communication skills
• Experience in conflict resolution and customer service is an advantage
• Detail-oriented with strong problem-solving skills
• Understanding of basic internet security practices and compliance regulations in the software industry
• Experience with reporting illegal online activities to authorities is a plus

Requirements

• Ability to work independently and as part of a collaborative team
• Strong attention to detail and commitment to ensuring the integrity of subscription-based services
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Professional demeanor and discretion when dealing with sensitive customer information and compliance issues

Benefits

• Be part of a fast-growing company in a dynamic and exciting industry
• Work in a supportive, team-oriented environment that encourages professional growth
• Competitive salary and benefits package
• Opportunities for career advancement as the company continues to expand