[Hiring] Compliance Analyst @CAPPS LLC

Role Description

The Compliance Analyst – Consumer disputes and complaints is responsible for managing and remediating consumer disputes and complaints in accordance with regulatory requirements, internal policies and procedures, and the Firm’s client’s requirements. This role includes:

• Reviewing and investigating consumer complaints and disputes.
• Ensuring timely and accurate responses.
• Identifying trends or systemic issues that may pose compliance risks.
• Working closely with operational, call monitoring, client services, and compliance departments.
• Contributing to root cause analysis, continuous improvement efforts, and compliance reporting to support a strong consumer protection framework.

Qualifications

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detail-oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.
• Problem-solving mindset with the ability to recommend and support effective corrective actions.
• Able to manage shifting priorities in a fast-paced, result-driven environment.
• Proficient in the Microsoft Suite of products (especially Excel).

Requirements

• High school diploma (or equivalent) is required; degree preferred but not required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.