[Hiring] Switchboard Operator / Communications Coordinator @LUX Infusion

Role Description

At LUX Infusion, we’re looking for a Per Diem Switchboard Operator & Communications Coordinator who wants their work to make a meaningful difference. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams.

• Helps patients feel heard, supported, and confidently guided when they reach out for care.
• Supports clinicians and site teams through accurate, timely, and reliable communication.
• Ensures critical information reaches the right people at the right time.

Everything we do connects back to real people navigating complex healthcare journeys and this role helps create clarity, calm, and connection at moments that matter.

Responsibilities

• Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience.
• Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems.
• Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams.
• Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols.
• Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately.
• Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls.
• Support emergency and on‑call communication processes as needed.
• Maintain accurate call logs, message documentation, and internal directories.
• Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments.
• Identify opportunities to improve communication workflows and support a seamless clinic experience.
• Support administrative and coordination needs for clinic operations and special projects as requested.

Qualifications

• Deep care about how communication impacts patients, caregivers, and care teams.
• Clear, professional verbal communication skills and attention to detail.
• Strong ownership and accountability for accurate routing, documentation, and follow‑through.
• Comfort handling high call volumes while staying calm and compassionate.
• Ability to maintain confidentiality and follow HIPAA and privacy standards.
• Willingness to learn systems, workflows, and escalation protocols in a healthcare environment.
• A desire to be part of a collaborative team that values empathy, reliability, and high standards.

Benefits

• Purpose‑driven work that directly shapes patient and caregiver experiences.
• A patient‑first, clinician‑led culture grounded in compassion and excellence.
• Supportive teammates who value collaboration and respect.
• The opportunity to grow with a company building something meaningful.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Requirements

• Participate annually in required legal and ethical compliance training.
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies.
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
• Refrain from any behavior that could be considered unethical or unlawful.

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.

• Placing patients first.
• Working collaboratively with a “stacked‑hands” mindset.
• Maintaining a consistent focus on quality, accountability, and continuous improvement.

Company Description

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.