[Hiring] Interoperability Communications Lead @The Cigna Group

Role Description

The Communications Lead, Interoperability Value Strategy will report to the Director, Interoperability Value Strategy & Communications and will be responsible for translating complex interoperability initiatives, value analyses, and delivery milestones into clear, audience-specific communications. This role will help build consistent messaging for executive leaders, providers, clients, internal partners, and cross-functional teams, ensuring that interoperability capabilities are understood in terms of business value, provider experience, affordability, regulatory alignment, and digital transformation impact.

Key Responsibilities

• Strategic Communications & Messaging
  • Develop clear, consistent messaging that explains interoperability capabilities, business value, and expected outcomes for multiple audiences.
  • Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language.
  • Create communications that connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities.
  • Maintain messaging consistency across executive updates, provider-facing materials, client communications, internal briefings, and strategy documents.
• Executive & Internal Communications Support
  • Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries for the Director and senior stakeholders.
  • Support development of value realization stories that demonstrate progress, impact, and strategic relevance of interoperability initiatives.
  • Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to gather inputs and convert complex details into concise communications.
  • Prepare communication materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings.
• Provider, Client & Stakeholder Engagement
  • Partner with the Provider Outreach team to develop provider-facing communications that help provider organizations understand new tools, capabilities, workflow changes, and expected benefits.
  • Create client-facing messaging that explains how interoperability impacts employees, care navigation, administrative experience, and overall value.
  • Support stakeholder engagement plans that align communication timing, audience needs, and delivery milestones.
  • Collaborate with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners to tailor communications by audience.
• Content Development & Communication Operations
  • Build and maintain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder-ready summaries.
  • Manage communication timelines, approvals, version control, and coordination across workstreams.
  • Ensure materials are accurate, audience appropriate, brand aligned, and consistent with enterprise priorities.
  • Track feedback from stakeholders and refine communications to improve clarity, adoption, and engagement.

Qualifications

• Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field.
• 5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field.
• Strong writing, editing, storytelling, and presentation development skills.
• Ability to translate complex technical, operational, or analytical information into clear and compelling messages.
• Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences.
• Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs.

Preferred Qualifications

• Experience in healthcare, health plan operations, provider strategy, digital health, interoperability, technology implementation, or healthcare consulting.
• Familiarity with payer-provider workflows, EHR integration, FHIR APIs, prior authorization modernization, ADT/Event Notifications, or provider digital engagement.
• Experience supporting executive presentations, transformation programs, product launches, or enterprise change initiatives.
• Ability to develop simple, compelling visuals that support complex business or technical narratives.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Company Description

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.