[Hiring] Communications Manager @JLL

Role Description

The Communications Manager role is a strategic and operational role responsible for driving consistency, quality, and impact across all client-facing communications within the region. You will serve as the regional steward of the Account Communications Plan—ensuring its effective execution, measurement, and continuous improvement. This role bridges strategy and delivery, supporting frontline teams through training, content enablement, and performance insights.

Key Responsibilities

• Account Communications Plan Execution: Lead end-to-end implementation of the regional Account Communications Plan—including cadence governance, channel alignment (email, intranet, newsletters), stakeholder coordination, and KPI tracking (e.g., open rates, engagement lift, feedback loop closure).
• Communications Training & Enablement: Design and deliver practical, role-specific comms training for account managers, service leads, and support teams—focused on tone, clarity, compliance, and client-centric messaging.
• Newsletter Leadership: Oversee regional newsletter strategy—curating content, managing editorial calendars, coordinating contributors, and measuring readership impact and feedback.
• Client Satisfaction (CSAT) Management: Own end-to-end delivery of the annual regional CSAT survey—including distribution, response analysis, report development, and actionable insight briefing for leadership and account teams.
• Performance Reporting & Insights: Produce quarterly communications performance dashboards and an annual CSAT & Comms Effectiveness Report—highlighting trends, gaps, and recommendations tied to client experience and retention goals.
• Cross-Functional Collaboration: Partner with Marketing, HR, Client Experience, and Operations to align comms initiatives with broader regional priorities and JLL brand standards.

Location

Remote – Makati, Philippines

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.

• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.