[Hiring] Value Strategist @ElevenLabs

Role Description

ElevenLabs is looking for a Value Strategist to help our customers identify, quantify, and realize the business value of ElevenLabs across our portfolio, with a primary focus on ElevenAgents. This is a senior individual contributor role within our global Revenue organization, spanning the full customer lifecycle from early sales conversations through proof of concept, deployment, renewal, and expansion. You will work directly with customers and prospects to understand their businesses, build the case for investment, and establish how that value will be measured over time.

On our most strategic accounts, Deployment Strategists in our Forward Deployed Engineering team already build account-specific business cases and ROI narratives as part of delivery. You will partner with them rather than duplicate that work. Your mandate is the value discipline across the whole book: the Enterprise, Mid-Market, and Commercial accounts where no one is embedded, and where value today is quantified deal by deal or not at all. You will build the frameworks, benchmarks, calculators, and playbooks that let every seller articulate and measure value consistently, and you will use what you learn from strategic deployments to make that methodology sharper.

This is not a quota-carrying role, nor is it a traditional advisory function. We are looking for a builder and a doer: someone who can engage credibly with senior customer stakeholders, get deep into a customer's operations and data, build rigorous models themselves, and turn ambiguous business problems into clear, actionable recommendations. You will define how ElevenLabs understands, measures, and communicates customer value globally.

In this role you will:

• Shape value from the beginning.
• Partner with Revenue teams and prospects early in the sales cycle to understand customer priorities, identify high-value opportunities, and establish the business case for investing in ElevenLabs.
• Build our global value strategy.
• Develop the frameworks, benchmarks, calculators, discovery approaches, and playbooks that define how ElevenLabs approaches value across industries and use cases.
• Scale what works.
• Turn bespoke work with our largest customers into repeatable approaches that enable our Enterprise, Mid-Market, and Commercial teams to articulate and measure value without requiring bespoke support for every customer.
• Identify where ElevenLabs can have the greatest impact.
• Develop a deep understanding of a customer's business, workflows, economics, and strategic priorities to determine which use cases have the greatest potential and why.
• Quantify the opportunity.
• Build rigorous financial and operational models that translate ElevenLabs use cases into measurable outcomes across revenue, cost, productivity, customer experience, and other relevant dimensions.
• Define how value will be proven.
• Establish success metrics and measurement approaches for proofs of concept and deployments so that customers and ElevenLabs have a shared understanding of what success looks like from the outset.
• Measure value realization.
• Partner with customers and internal teams after deployment to understand the impact ElevenLabs is delivering, identify gaps between expected and realized value, and determine where additional opportunities exist.
• Support expansion and long-term customer value.
• Use insights from existing deployments to help customers understand what they have achieved and identify where ElevenLabs can drive additional impact.
• Work directly with the data.
• Analyze customer and industry data, build models, pressure-test assumptions, and develop recommendations yourself.
• Partner with Deployment.
• On strategic accounts, work alongside Deployment Strategists who own the account-level business case, contributing methodology and capturing what works into reusable assets.
• Influence senior stakeholders.
• Communicate complex analysis simply and credibly, and engage with senior leaders internally and externally when the opportunity requires it.

Qualifications

• 10+ years of relevant experience across operating roles, strategy, management consulting, analytics, finance, customer strategy, or other roles requiring rigorous business problem solving.
• Strong operating judgment.
• Exceptional analytical ability.
• Structured problem solving.
• Customer credibility.
• Commercial judgment.
• Excellent communication.
• A builder mentality.
• Comfort with ambiguity and pace.
• Ability to operate globally.
• Willingness to travel.

Requirements

• Must be willing and able to travel up to 10% of the time.

Bonus Points

• Experience in strategy or management consulting, particularly in operational transformation, technology, customer experience, or growth.
• Experience as an operator within a technology company or other fast-moving business.
• Experience working on AI, automation, customer experience, or technology-enabled business transformation.
• Experience developing business cases, value frameworks, or analytical methodologies that were ultimately scaled beyond an individual project or customer.
• Experience working with enterprise customers on complex, cross-functional initiatives.

Location

This is a global role within the Revenue organization. The role can be based in San Francisco or remotely, with the option to work from our San Francisco office. You will work with customers and ElevenLabs teams across regions and should expect travel for customer meetings and onsite work when it meaningfully advances the work.