[Hiring] Client Partner, Consumer Products & Services @Toptal

Role Description

As a Client Partner at Toptal, you will be responsible for growing and deepening relationships with our enterprise clients by understanding their business challenges, identifying new opportunities, and bringing together the right solutions to help them succeed. You will own the commercial growth, strategic development, and long-term health of an assigned portfolio of clients, turning established relationships into broader, more valuable partnerships.

This is a highly consultative, commercially driven role for professionals who are as curious about solving business problems as they are motivated to grow revenue. You will immerse yourself in your clients’ businesses, understand the pressures and opportunities shaping their industries, and proactively identify where Toptal can make a meaningful difference.

Your focus is on growing and retaining existing enterprise clients. Enterprise Sales Executives acquire new clients and secure the initial commercial engagement. From that point forward, you will own the ongoing commercial relationship, including identifying and closing expansion opportunities, renewals, extensions, and additional agreements.

You will be expected to grow and manage a substantial portfolio, with an annualized gross revenue expectation of $10M+ as your portfolio matures. Success will be measured by sustained revenue growth, retention, client satisfaction, account diversification, and your ability to establish Toptal as a valued partner across increasingly important areas of your clients’ businesses.

This is a remote position with a strong expectation of regular, in-person client engagement. You will be expected to spend meaningful time in the field, building executive relationships, uncovering opportunities, and advancing commercial growth. Travel is an integral part of this role, not an occasional requirement.

Responsibilities

• Own the commercial strategy and growth of assigned enterprise client relationships.
• Understand your clients’ businesses and develop a deep understanding of client strategies, operating models, industry dynamics, competitive pressures, and emerging priorities.
• Proactively shape solutions and bring thoughtful ideas and recommendations to clients.
• Own portfolio growth and commercial performance, taking direct accountability for revenue growth, retention, expansion, and diversification.
• Hunt for opportunities within existing clients and create demand.
• Expand and diversify client relationships across business units, geographies, functions, and executive stakeholders.
• Lead ongoing commercial engagements, including renewals and extensions.
• Develop and execute strategic account plans informed by client priorities and long-term revenue potential.
• Connect client challenges to Toptal’s capabilities.
• Own commercial client health and retention.
• Collaborate across client teams to share insights and coordinate account strategies.
• Lead complex expansion pursuits and maintain disciplined pipeline and account intelligence.
• Represent the voice of the client and bring client feedback into Toptal.

Qualifications

• Bachelor’s degree is required.
• 7–10+ years of experience in enterprise client development, strategic account growth, consulting, or professional services.
• Demonstrated success growing complex enterprise relationships.
• Experience managing substantial enterprise client portfolios.
• Strong business acumen and intellectual curiosity.
• Proven ability to identify emerging client needs and shape solutions.
• Experience expanding enterprise relationships across multiple business units.
• Ability to engage credibly with C-suite executives.
• Demonstrated success originating and closing complex expansion opportunities.
• Experience negotiating renewals and complex service agreements.
• Strong understanding of emerging technologies, including AI.
• Proven ability to develop and execute strategic account plans.
• Experience collaborating with multidisciplinary teams.
• Strong commercial judgment and pipeline management skills.
• Exceptional written and verbal communication skills.
• Willingness and ability to travel regularly for client meetings.
• Broad experience working with consumer and retail organizations.
• Established executive relationships across retail and consumer brands.
• Working knowledge of the retail technology landscape.
• A builder’s mindset with a track record of creating something from the ground up.

Benefits

• Remote work flexibility.
• Opportunity to work with top talent in business, design, and technology.
• Support structure that encourages innovation and social interaction.
• Autonomy to shape client strategies and bring forward new ideas.