[Hiring] Business Development & Operations Lead @GoLean Health

Role Description

Pillar Health Solutions is looking for a Business Development & Operations Lead who can help expand our physician partnerships while strengthening the operational systems and client experience supporting that growth. This is not a traditional back-office Operations Manager position. We are looking for someone who can operate as a trusted extension of the leadership team: part business developer, part client success leader, part operator, and part strategic problem solver.

What You Will Own

• Physician Acquisition & Business Growth:
  • Develop and execute practical strategies for attracting new physician and clinic partnerships.
  • Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers.
  • Support organic marketing and local-market growth initiatives.
  • Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition.
  • Research new channels, tools, partnerships, and approaches for increasing qualified opportunities.
• Discovery Calls & Client Conversion:
  • Conducting or facilitating discovery calls with prospective physician partners.
  • Explaining Pillar's services and patient-support model confidently.
  • Communicating fees, billing structure, workflow, and partnership expectations clearly.
  • Understanding the prospective practice's needs and identifying how Pillar can support them.
  • Following up on opportunities and moving qualified prospects toward partnership.
  • Continuously improving the discovery and conversion process based on feedback and results.
• Physician, Patient & Program Operations:
  • Serve as a key operational contact for physician partners.
  • Monitor feedback from physicians and patients and take appropriate action.
  • Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants.
  • Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate.
  • Monitor patient engagement and identify concerns before they become escalations.
  • Address service issues, complaints, and operational breakdowns.
  • Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship.
• Founder Partnership & Executive Communication:
  • Prepare and drive the agenda rather than waiting for leadership to determine what should be discussed.
  • Provide concise updates on projects, priorities, wins, risks, and unresolved issues.
  • Explain not only what happened, but why it happened.
  • Present recommended next steps and anticipated outcomes.
  • Bring thoughtful options instead of open-ended problems.
  • Negotiate priorities, expectations, and timelines when necessary.
  • Provide respectful pushback when an idea may not be practical or when another priority should come first.
  • Maintain transparency even when progress is slower than expected.
• AI & Technology Integration:
  • Identify opportunities where AI can improve existing workflows.
  • Research tools independently when a business problem arises.
  • Use AI for research, analysis, documentation, communication, marketing support, and process improvement.
• Operational Excellence:
  • Monitor business and client KPIs.
  • Improve workflows as operational gaps become visible.
  • Maintain accurate client, physician, patient, billing, and reporting information.
  • Support consistent naming conventions and documentation.
  • Review processes for accuracy and efficiency.
  • Create or improve SOPs when a documented process is genuinely needed.
  • Support scheduling, invoicing, reporting, and administrative coordination.
  • Help the company prepare operationally as the number of physician partners and patients increases.

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or a related field.
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners.
• Strong client-facing communication and relationship-management skills.
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment.
• Experience solving problems independently without waiting for detailed instructions.
• Strong written and verbal communication.
• Confidence facilitating meetings and business conversations.
• Ability to organize information and communicate progress clearly.
• Strong judgment when dealing with sensitive or difficult conversations.
• Comfortable learning unfamiliar systems and processes independently.
• Practical experience using AI tools for business or productivity.
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved.

Highly Preferred

• Healthcare practice, healthcare startup, wellness, medical services, or physician-facing experience.
• Experience supporting a startup founder or small-business owner.
• Experience conducting discovery, sales, partnership, or client-conversion calls.
• Exposure to physician acquisition or healthcare business development.
• Experience with local or organic marketing.
• Customer Success Management experience.
• Chief of Staff or senior Executive Assistant experience.
• Experience introducing new technologies or AI-driven workflows into an organization.