[Hiring] Business Advisory Manager @WBG Services

Role Description

The Pod Lead is responsible for leading a portfolio of clients within Business Advisory Services, acting as the primary relationship owner and trusted adviser while ensuring high-quality, consistent and commercially focused delivery across the pod. The role combines client relationship leadership, operational discipline, team development and insight-led advisory support to help clients make better decisions and achieve stronger outcomes.

Key Responsibilities

• Client Leadership and Commercial Ownership
  • Lead a portfolio of clients, acting as the primary relationship owner and trusted adviser.
  • Build strong, long-term client relationships through proactive communication and commercially focused conversations.
  • Understand client businesses, goals, challenges and future ambitions to deliver meaningful insight and support.
  • Anticipate client needs and identify opportunities across the wider firm where additional services or specialist support may add value.
  • Focus on delivering positive client outcomes while balancing strong service with commercial awareness.
  • Ensure client engagements are delivered efficiently, profitably and to a consistently high standard.
  • Measure success not only through delivery, but through the strength, depth and value of client relationships.
• Quality, Consistency and Operational Discipline
  • Drive high standards of technical quality, responsiveness and client service across the pod.
  • Create clear operational structure through effective planning, prioritisation and workflow management.
  • Maintain visibility across client work, deadlines, team capacity and delivery risks.
  • Ensure proactive communication with clients and internal stakeholders throughout all engagements.
  • Embed accountability and consistency within the team to support scalable, efficient delivery.
  • Monitor performance, utilisation and delivery metrics to support continuous improvement.
  • Maintain operational credibility as the foundation for strong advisory relationships.
• Team Management and Development
  • Lead, support and develop the team within the pod, creating a clear sense of direction, accountability and shared standards.
  • Coach and mentor team members through regular feedback, guidance and practical support on client work.
  • Support the development of technical, advisory and client relationship skills across the team.
  • Delegate work effectively, ensuring team members have appropriate ownership, challenge and support.
  • Create a positive, collaborative working environment where team members feel trusted, supported and clear on expectations.
  • Identify development needs and work with Pod Principals and the wider leadership team to support progression and performance.
  • Role model Wbg’s values and behaviours, promoting consistency, professionalism and continuous improvement within the pod.
• Proactive Insight and Collaborative Thinking
  • Encourage commercially focused discussions that move beyond compliance-based delivery.
  • Identify risks, opportunities and emerging issues early, helping clients make informed business decisions.
  • Use financial and operational insight to support strategic thinking and better outcomes for clients.
  • Collaborate across Wbg service lines to deliver integrated solutions to broader client challenges.
  • Promote knowledge sharing and collaborative problem-solving within teams and across the wider firm.
  • Help position Wbg as a strategic, forward-thinking adviser through insight-led client engagement.
  • Contribute ideas and initiatives that enhance the BAS offering and strengthen the client experience.

Qualifications

• Strong experience managing a portfolio of business advisory or accounting clients within a professional services environment.
• Ability to build trusted client relationships and lead commercially focused, insight-driven conversations.
• Strong leadership and people management skills, with experience coaching, mentoring and developing team members.
• Proven ability to manage workflow, priorities and client delivery while maintaining high standards of quality and consistency.
• Commercially aware, with the ability to identify risks, opportunities and wider advisory solutions for clients.
• Strong technical accounting and business advisory knowledge, including management reporting, budgeting, forecasting and performance insight.
• Comfortable using cloud accounting systems, technology and digital tools to improve efficiency and client outcomes.
• Collaborative, proactive and solutions-focused approach with strong communication and organisational skills.
• Adaptable and forward-thinking, with a passion for contributing to a modern, advisory-led BAS function.