[Hiring] Account Director, Business Development @Wyndham Hotels & Resorts

Role Description

The position of Account Director, Business Development is responsible for driving incremental revenue growth within the NAMER region from assigned segments by using general business acumen to prospect and expand our business reach.

• Identify and develop new business opportunities across multiple industries and business segments, including corporate, infrastructure, and other high-growth sectors.
• Proactively identify and engage with potential clients, nurturing relationships, and driving new business growth through research, identification, qualification, conversion, account activation, and graduation to another seller/team.
• Ensure all new accounts retained have strong long-term growth potential.
• Utilize leads provided or self-cultivated through research tools and industry reports.
• Possess exceptional communication skills, persistence, adaptability, tenacity, creativity, superb organization skills, and proficiency with systems and processes.
• Represent at customer-facing events and internal meetings to present potential revenue opportunities.

Qualifications

• Experience with customers with both unmanaged and managed travel programs.
• Strong understanding of the GDS and various online booking tools (e.g., Concur).
• Stay current on key segment trends related to key industries identified by leadership.
• Excellent verbal and written communication and presentation skills.
• Work consists of moderately complex procedures where strong selling skills are required.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations, including handling client objections and disputes.
• Work requires original and creative thinking to maximize revenue results.
• Understanding of competitive landscape and strengths/opportunities associated with WH&R position.
• Ability to identify and overcome challenges through collaboration with colleagues, supervisors, and other stakeholders.
• Excellent computer skills; Microsoft Office (Excel, PowerPoint, TEAMS, etc.).
• Ability to maintain constructive working relationships and composure under pressure.
• Demonstrated self-starter, exhibiting initiative, confidence, professionalism, and good judgment.
• Effective listening and understanding of concerns raised by customers and internal stakeholders.
• Ability to multi-task, prioritize, and meet simultaneous deadlines with attention to detail.
• Exhibit a high level of accountability; results-oriented, dependable, and flexible.
• Strong sales experience in North America with broad understanding of all viable market segments and global regions for WH&R.
• Team player with strong work ethic.
• Ability to develop strategy and communicate effectively to the broad WH&R community.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Keen knowledge and understanding of travel market segments, especially Business Transient, Group/MICE, and Long Term Stay.
• Ability to work collaboratively with Reporting & Analytics, Marketing, GSO Leadership, and others providing support.
• Understanding of managing in a culturally diverse work environment.
• High degree of self-motivation and ability to work unsupervised.

Requirements

• 3-5+ years in a business development role (travel/hospitality experience preferred, but not required).

Benefits

• Health insurance with HSA and FSA options.
• Dental insurance.
• Vision insurance.
• Life/AD&D insurance.
• Short- and Long-Term Disability coverage.
• 401(k) with generous company match.
• Vacation time - Accrue 2.692 hours of paid vacation per week.
• Paid holidays - 11 Core Scheduled Paid Holidays with potential additional paid days off.
• Paid sick leave accrued as state and local laws require.
• Additional paid time off in the form of one volunteer day, bereavement time, and jury duty time.