[Hiring] Specialist, Industrial AI & Digital Skills @ICTC

Role Description

The Information and Communications Technology Council (ICTC) is seeking a Specialist, Industrial AI & Digital Skills to serve as the organization's embedded Applied AI Subject Matter Expert within its learning and workforce development team. This role combines hands-on AI expertise with learner-centered facilitation.

The successful candidate is both a practitioner and an educator: someone who builds, evaluates, and demonstrates AI-powered solutions while helping learners, employers, and workforce-development partners understand and apply them in real-world contexts.

Reporting to the Manager, Digital Training & Industry Transformation, the Senior Specialist will play a critical role in ensuring that ICTC's AI and digital-skills programming is technically accurate, current, practical, and aligned to labour market demand.

Key Responsibilities

• Applied AI Leadership & Technical Expertise
  • Serve as ICTC's primary internal Applied AI Subject Matter Expert across workforce development and digital skills initiatives.
  • Build, test, evaluate, and demonstrate practical AI-enabled workflows, automations, agents, and productivity solutions.
  • Evaluate emerging industrial AI tools, platforms, and technologies for workforce development.
  • Develop practical demonstrations, use cases, project templates, and hands-on exercises.
  • Provide technical guidance and coaching to learners undertaking AI-related projects.
  • Advise internal teams on AI trends, opportunities, limitations, and adoption approaches.
  • Maintain current knowledge of developments in generative AI, automation, and productivity technologies.
• Learning Facilitation & Learner Success
  • Facilitate live, virtual, and hybrid learning experiences for learners.
  • Deliver engaging workshops, webinars, and coaching sessions.
  • Help learners translate theoretical concepts into practical implementation.
  • Foster inclusive and supportive learning environments.
  • Monitor learner engagement and progress throughout the program lifecycle.
  • Provide individualized guidance and coaching to support learner achievement.
  • Collaborate with program teams to integrate applied learning opportunities.
• AI & Digital Skills Content Validation, and Platform Management
  • Evaluate, curate, and validate AI, automation, and digital-skills content.
  • Assess learning content for technical accuracy and industry relevance.
  • Review and recommend learning pathways and training resources.
  • Identify outdated content and recommend replacements.
  • Ensure curriculum remains relevant as AI technologies evolve.
  • Establish and maintain relationships with third-party training vendors.
• Digital Readiness Assessment & Skills Mapping
  • Administer learner assessments to evaluate digital literacy and learning needs.
  • Develop and maintain learner skills profiles and pathway recommendations.
  • Match learners to appropriate learning journeys and credential opportunities.
  • Identify recurring skills gaps and learning challenges.
  • Use assessment insights to improve curriculum sequencing and learner support.
• Participant Onboarding, Progress Monitoring & Engagement
  • Schedule, onboard, and orient learners to the platform.
  • Monitor each learner's progress and escalate concerns as needed.
  • Design and lead learning-engagement strategies and discussion groups.
  • Collaborate closely with program teams to integrate applied AI facilitation.
• Program Planning, Quality Assurance & Reporting
  • Support program planning, scheduling, and delivery activities.
  • Track learner participation and outcome metrics.
  • Establish and monitor learning-quality indicators and program KPIs.
  • Contribute to program evaluation and continuous improvement initiatives.
  • Identify risks to learner success and recommend corrective actions.
• Curriculum Design & Continuous Improvement
  • Curate and assemble blended learning curricula.
  • Establish and monitor KPIs for course quality and learner progression.
  • Support the creation and continuous improvement of training programs.
  • Conduct structured content reviews every 6–12 months.
  • Engage employers to gather insight on emerging skills needs.
  • Support the development and validation of digital credentials.

Qualifications

• Post-secondary degree in Instructional Design, Education Technology, Computer Science, Engineering, Information Technology, or a related field.
• Graduate degree and formal credentials in instructional design or digital pedagogy are strong assets.
• Credentials or certifications in AI, machine learning, data analytics, or digital transformation are strongly preferred.
• Background in technology education (cloud computing, telecommunications, IoT, AI) will be prioritized.

Requirements

• 5-7 years of relevant experience across applied AI, digital skills training, or workforce development.
• Experience facilitating adult learning and coaching diverse learner groups.
• Demonstrated experience curating and evaluating third-party technical training content.
• Experience designing and administering digital-readiness or skills assessments.
• Proven experience scheduling, onboarding, and monitoring learner cohorts.
• Experience with LMS and project-management tools.
• Familiarity with Canada's digital-skills ecosystem and AI education landscape is an asset.

Benefits

• 12-month term contract with competitive salary, benefits, vacation, and personal time.