[Hiring] Staff AI Engineer @Grafana Labs

Role Description

At Grafana, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. The Grafana AI teams play a key role in this mission by helping users make sense of complex observability data through AI-driven features. These capabilities reduce toil, lower the barrier of domain expertise, and surface meaningful signals from noisy environments.

What makes our team different is how we work:

• Operate with a high degree of autonomy and ownership, both as individuals and as a team.
• Empowered to make decisions, move quickly, and validate ideas early.
• Supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership.

We’re looking for an AI Software Engineer with a strong software engineering background, a quick iteration mindset, and a passion for experimentation – balanced by a focus on shipping and scaling impactful features that deliver value to users.

You’ll work closely with cross-functional teams to develop, test, and ship AI-powered features that contribute to improving infrastructure and observability quality through automation, while also expanding the capabilities of AI agents across the observability stack to assist users with incident response.

As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative.

What You’ll Be Doing

• Build and deliver AI solutions: Take ownership of developing high-performance AI features to help users detect, triage, and resolve incidents using observability data and tools.
• Rapid experimentation and iteration: Implement a highly iterative process where you quickly prototype, test, and validate with real users.
• Collaborate cross-functionally: Work with data analysts, product managers, and designers to shape AI-driven product features.
• Utilize AI tools effectively: Use AI and automation tools to enhance both product functionality and your own development workflows.
• Effective communication: Contribute across teams in a highly dynamic and collaborative environment.
• Ownership and impact: Ensure AI solutions are innovative, scalable, maintainable, and aligned with real user workflows.

What Makes You a Great Fit

• Strong engineering skills: Solid experience building production software systems (backend and/or full stack).
• AI experience with a practical mindset: Familiar with AI technologies and frameworks, focusing on delivering high-quality solutions.
• Quick iteration and experimentation: Comfortable releasing prototypes, collecting feedback, and iterating.
• Proven initiative: Take ownership and drive projects forward, pushing boundaries to find impactful solutions.
• Collaborative attitude: Communicate effectively with peers, product managers, and designers.

Requirements

• Experience with LLMs, prompt engineering, and building applications powered by GenAI.
• Proven track record of delivering software that made it into production and is actively used by users.
• Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure).
• Experience using observability tools to understand and troubleshoot system behavior.

Bonus Points For

• Experience building or working with agent frameworks or multi-agent workflows.
• Experience with infrastructure/devops related tooling: Kubernetes, Docker, Terraform or similar for deployments.
• Familiarity with model fine-tuning techniques.
• Experience building observability tooling.

Compensation & Rewards

In Canada, the Base compensation range for this role is CAD 186,368 - CAD 230,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - A remote-only company united by a culture of collaboration and shared purpose.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - Thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key - Global annual leave policy of 30 days per annum.

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.