[Hiring] AI Transformation Office Lead @JLL

Role Description

Establish and lead JLLT's AI transformation office, partnering with business lines globally to identify, shape and implement their AI ambitions. The role carries accountability for unlocking $100+ million savings across JLL REMS through platforming and AI led optimisation of delivery, converting opportunity into implemented change rather than strategy on paper.

Key Responsibilities

• Stand up and run the Rewire function as JLLT's AI transformation office, defining how it engages business lines, prioritises work and governs delivery.
• Build and maintain the opportunity pipeline across business lines, quantifying the benefit case for each and sequencing work by value and feasibility.
• Lead the two Rewire pillars, ensuring Strategy and Design produce holistic end to end solutions spanning technology, people and process, and that Automation and AI select and deliver the right technical approach against that design.
• Own benefit realisation, working with finance, HR and business line leadership to track committed savings from identification through to delivery in the numbers.
• Broker and manage the extended delivery model, drawing internal engineering, business analysis and process mapping capability alongside external service providers, and directing transformation team PMO and project management resource.
• Act as senior counterpart to business line leadership and executive stakeholders, building the case for change and holding the line on scope, pace and outcomes.
• Embed AI agents within the Rewire delivery team as working capability, not pilots, and set the standard for how JLL teams operate alongside them.
• Represent JLLT's AI transformation agenda internally and with partners and vendors.

Success Measures

• Value identified, validated and approved into the benefit pipeline.
• Benefit realised against plan, evidenced with finance.
• Solutions moved from design into live operational use across business lines.
• Rewire function established with defined operating model, governance and engagement route for business lines.

Qualifications

• 15 or more years leading large scale business transformation, with demonstrable delivery of financial benefit at enterprise scale.
• Offshoring or platforming experience, having moved work or process onto a shared or productised model.
• Track record implementing AI or technology solutions in an operational business setting.
• Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome.
• Executive stakeholder management, credible with business line leadership and able to influence without direct authority.
• Commercial and analytical rigour, able to build and defend a business case and stand behind the numbers.
• Ability to work directly with AI agents and incorporate them into a delivery team.

Preferred Qualifications

• Consulting, strategy or transformation practice background.
• Experience in real estate services or comparable global services organisation.
• Experience leading matrixed and vendor blended delivery teams.

Positioning

This is a senior leadership role in JLL's AI transformation, with visibility to executive leadership and direct influence over how the firm applies AI to its own delivery.

Location

Remote – London, GBR

Application Encouragement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!