[Hiring] Senior Professional, Enterprise Transformation @Humana

Role Description

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First.

Supporting the Green Glove program, the Enterprise Transformation Senior Professional coordinates engagement activities, develops content and communications, analyzes feedback and performance data, and partners across teams to create meaningful experiences that build belief in the Green Glove commitment, inspire action, and strengthen the experiences that earn trust from customers and agents.

Core Responsibilities

• Program Operations: Coordinate and execute Green Glove engagement activities, communications, events, and recognition programs. Manage deliverables and ensure initiatives are executed consistently, professionally, and on schedule.
• Content and Communications: Develop, review, and refine communications, presentations, training materials, and engagement content. Ensure content is clear, engaging, customer-focused, and aligned with the Green Glove brand while driving desired behaviors and outcomes.
• Continuous Improvement: Identify opportunities to improve engagement activities, processes, and program effectiveness. Analyze feedback, performance metrics, and operational insights to uncover root causes, develop recommendations, and support implementation of improvements that increase program impact.
• Program Support and Coordination: Support the planning, testing, rollout, and ongoing management of Green Glove initiatives. Coordinate with business partners, track progress, manage logistics, and help translate ideas into operational execution.
• Reporting and Documentation: Maintain program documentation, engagement metrics, activity calendars, and reporting. Monitor program effectiveness and provide regular updates on participation, outcomes, and opportunities for improvement.
• Stakeholder Collaboration: Build effective working relationships across MarketPoint and partner teams. Gather input, coordinate activities, and help build alignment around Green Glove initiatives and experience improvements.

Qualifications

• Customer and Agent Focused: Demonstrates empathy for customers, both internal and external, and an understanding of their needs, motivations, and challenges.
• Program Ownership and Execution: Independently manages programs, workstreams, and deliverables from concept through execution.
• Content Strategy and Design: Develops clear, engaging, and high-quality content across a variety of formats.
• Business Judgment: Applies sound judgment to determine the appropriate level of effort, stakeholder engagement, and solution design needed to achieve objectives efficiently and effectively.
• Continuous Improvement: Uses feedback, performance data, and observations to identify opportunities for improvement.
• Collaboration and Influence: Builds productive relationships across teams, incorporates diverse perspectives, and gains support for ideas.
• Learning Agility: Quickly develops working knowledge of unfamiliar topics and translates direction into effective communications.

Requirements

• 3+ years leading projects, programs, initiatives, or operations.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience creating communications, presentations, training materials, or engagement content.
• Experience using data and metrics to measure performance and drive improvements.
• Proven ability to independently manage projects and deliver high-quality results.
• Strong written and verbal communication skills.
• Proficiency in developing clear, visually engaging materials.
• Demonstrated ability to create effective content and training materials with limited direction.

Preferred Qualifications

• Experience in a Medicare Sales environment.
• Experience building new programs, engagement strategies, or employee experiences from concept through implementation.
• Experience supporting organizations with 1,000+ associates through training, communications, engagement, or culture initiatives.
• Professional certifications such as PROSCI, PMP, Lean Six Sigma, or similar project, change management, or continuous improvement credentials.
• Experience designing and delivering learning, engagement, or behavior-change programs.
• Experience managing vendors, recognition programs, incentive programs, or large-scale engagement initiatives.

Additional Information

• This position may require some travel.
• This position operates on Eastern Standard Time (EST) hours.
• Work at Home Requirements: Minimum internet speed of 25 Mbps download and 10 Mbps upload is required.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $94,900 - $130,500 per year.
• This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Application Deadline

10-06-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.