[Hiring] AI Solution Engineer @Cayuse

Role Description

Join our remote first culture as an AI Solution Engineer, a consultative, hands-on role focused on identifying where AI can create real operational value and driving those improvements from discovery through delivery. You will work closely with business leaders and teams across the organization to understand how work gets done, where friction exists, and how AI-assisted tools and process redesign can remove it. This is not a data science or ML engineering role. It is a technical consulting and delivery role that demands sharp business acumen, strong communication skills, and the engineering ability to build and integrate practical AI-powered solutions.

Responsibilities

• Lead the full cycle of AI-driven improvement — from surfacing opportunities to delivering working solutions.
• Conduct structured discovery sessions with business units to map workflows, identify manual or repetitive processes, and surface opportunities where AI tools can meaningfully reduce time, cost, or error rates.
• Build and maintain a prioritized opportunity backlog with clear business cases and effort estimates.
• Build trusted relationships across functions — operations, finance, product, support, and others — to understand their day-to-day challenges and long-term goals.
• Facilitate workshops, interviews, and process walkthroughs to extract requirements and align on success criteria before any build begins.
• Translate business requirements into clear, scoped technical designs.
• Build and integrate AI-assisted solutions using existing platforms, APIs, and tools.
• Own the solution from design through deployment and handoff.
• Redesign the underlying processes that AI solutions will support.
• Identify upstream and downstream dependencies, document new workflows, and work with teams to ensure changes are adopted effectively.
• Track and report on efficiency gains post-implementation.
• Translate complex technical work into plain-language summaries, business cases, and executive presentations.
• Regularly communicate progress, tradeoffs, and outcomes to leadership.
• Help teams across the organization develop the confidence and capability to use AI tools effectively.
• Create guidance, playbooks, and lightweight training that reduce dependency on specialist support and build durable internal knowledge.
• Ensure all solutions are deployed responsibly — with appropriate attention to data privacy, access controls, auditability, and alignment with company policy.
• Flag risks early and work with legal, security, and compliance stakeholders as needed.

Qualifications

• 5+ years of experience in a technical consulting, solutions engineering, or software development role with a track record of delivering measurable business improvements.
• Demonstrated experience conducting process assessments or workflow analysis across business functions — identifying inefficiencies and owning the improvement roadmap.
• Experience working directly with non-technical stakeholders to gather requirements, facilitate discovery, and communicate technical solutions clearly.
• BS/MS in Computer Science, Engineering, Business, or equivalent practical experience.

Requirements

• Proficient in one or more general-purpose languages (Python preferred; Java, JavaScript, or similar also valued).
• Experience integrating AI-assisted capabilities into business workflows using available APIs and platforms.
• Working knowledge of cloud platforms (AWS preferred) including managed services, API connectivity, and basic DevOps practices.
• Comfortable working with structured data, SQL queries, and business reporting tools to identify patterns, measure baselines, and quantify impact.
• Exceptional communicator — able to run productive discovery sessions, write clear documentation, and present recommendations confidently to executive audiences.
• Strong problem-solving instincts: break ambiguous situations into structured approaches and drive toward clear, actionable outcomes.
• Collaborative and adaptable — equally effective working independently in a remote-first environment and coordinating across offshore, nearshore, and onshore teams.
• Outcome-oriented with a bias for action: prioritize solutions that can be delivered and adopted, not theoretically optimal ones.
• Genuine curiosity about how AI tools are reshaping the way knowledge work gets done, paired with practical judgment about where they add real value.

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience