[Hiring] AI Enablement Level 1 Support Advisor @Saxon Global

Role Description

We are looking for AI Enablement Level 1 Support Advisors to support approximately 300 employees who have been provisioned access to an enterprise AI portfolio of tools, including Claude, Grok, Claude Code, Claude Cowork, Cursor, Replit, and Vercel. The AI Enablement Level 1 Support Advisor is a friendly, approachable first point of contact for all business users, from executives and business development staff to operations and project teams. Your role is to turn curious, overwhelmed, or hesitant users into confident, productive AI adopters within a short timeframe.

What You Will Do

• Onboarding and User Enablement
  • Respond to questions from the provisioned business users across the AI tool portfolio.
  • Deliver automated onboarding communications upon AI tools license provisioning, including curated getting-started resources and tool guidance.
  • Host personalized 1-on-1 AI guidance sessions (calendar-bookable) to help individuals get productive quickly.
  • Facilitate small-group sessions around common use cases and usage of tools.
  • Develop, maintain, and improve the knowledge base comprising a curated resource library covering the usage of Claude, Grok, Cursor, Replit, and related tools.
• Tool Selection and Best Practices
  • Guide users to the right tool for the right task, distinguishing when to use Claude for reasoning, Cursor for code editing, Replit for rapid prototyping, and so on.
  • Translate abstract AI capability into practical workflows relevant to each employee's day-to-day role.
  • Surface patterns in user questions to identify the highest-impact enablement interventions.
  • Champion responsible and effective AI use, including data hygiene, prompt crafting fundamentals, and output validation habits.
• Program Support
  • Maintain a shared tracker of user questions, common blockers, and adoption metrics.
  • Escalate technical or governance questions to Level 2 (AI Engineering and Productionization) support as appropriate.
  • Contribute to a documented engagement model and onboarding playbook ready for handover.

Qualifications

• Demonstrable hands-on experience with modern AI productivity tools, particularly Claude, Grok, ChatGPT, or similar LLM platforms.
• Outstanding interpersonal and communication skills. Able to explain AI concepts to non-technical audiences without jargon.
• Confident delivering training and guidance in 1-on-1, small-group, and asynchronous formats.
• High energy and adaptability. Comfortable absorbing a large volume of inbound questions from day one.
• Strong organizational skills with the ability to triage, prioritize, and track multiple support threads simultaneously.
• Available for extended East Coast hours (approx. 06:00–18:00 ET) to cover UK and US users.
• Experience supporting enterprise technology rollouts, change management, or digital adoption programs.
• Familiarity with no-code/low-code tools such as Replit, Vercel, or similar rapid prototyping environments.
• Previous exposure to AI governance concepts, prompt engineering practices, or AI use-case design.
• Background in business development, operations, or a commercial function, and understanding the business user perspective from the inside.